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| Job Location | Camden (London Borough) |
| Education | Not Mentioned |
| Salary | 22,000 - 26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
This venture-backed tech startup has created a revolutionary on-demand app which allows parents to discover and book amazing local nannies/babysitters quickly, flexibly, and securely.They are changing the lives of over 130,000 users across the UK and have already received over 1 million hours of childcare requests on their platform. Their already rapid growth combined with the funding theyve recently secured has opened them up to evenmore business growth - which is where you come in!Their 5-star Trustpilot rating is largely down to their relentless focus on outstanding customer service. Their customers love them, and theyre getting more and more by the day, meaning theyll need an excellent Customer Success Executive to help!Responsibilities:* Customer service: dealing with customer queries and feedback quickly and professionally, putting customers at the heart of everything you do* Curation: Curating sitter profiles to ensure a high-quality experience for parents* Operations: Assisting with the daily payment processes, ensuring their hero sitters get paid on time* Commercial: support parents during the matchmaking process of regular bookings* Verifications: Overseeing the ID verifications and background checking processes all sitters must clear through* Working flexibly across variable shift patterns (hours: Monday - Friday 8am-5pm / 9am-6pm, with the occasional need to support on a weekend where required)Requirements:* You are an enthusiastic and hard-working individual who prides themselves on their ability to provide the highest levels of customer service in every interaction* You love to communicate with people, solve problems, help others, and be part of a team that is making a difference* Previous customer service for online companies (you are digital savvy and have experience working well in high-volume environments)* Excellent verbal and written communication in English* Great interpersonal skills; empathetic, friendly and with a positive attitude* Highly collaborative, a great communicator and a team player!* Superb organisational skills and an ability to expertly juggle a few things at once* A can-do attitude (you roll your sleeves up and get things done, not shrinking to a challenge!)* Curious and eager to question assumptions, and then take initiative to find creative solutionsBonus points for: * Experience working for early-stage tech startups* Good knowledge of Intercom, Mailchimp, Zendesk, Slack and other CRM platformsBenefits: * Competitive salary* 25 days a year holiday* Company Pension* A new MacBook* Flexible working (3 days in the office, 2 working from home)* Private healthcare* 2 weeks work from anywhere* Birthday as holidayThis company is an equal opportunities employer and welcome applications from all suitably qualied persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.