Customer Services Advisor

Job Description

Customer Service AdviserWe are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to peoples lives, each and every day.Join our Customer Services team as a Customer Service AdviserOur Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact forour customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.Were an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.The roleWe have a fantastic opportunity for someone to join us in the position of Customer Service Adviser in London. Your responsibilities will include:Salary:£24,000 per annumContract:6months Fixed Term ContractLocation:Hybrid Working (attendance is required at One Housings Head Office located in Camden at least 3 times per week)Hours:Monday to Friday (35 Hours) - will be a mix of early and late shifts, working hours are between 8am and 6pm.

• Being a customer service champion ensuring that all contacts are owned and resolved through to completion seizing opportunities to implement innovative and creative solutions.
• Accessing and resolving a wide range of enquiries in accordance with established processes, procedures and policies with the objective of providing a positive customer experience and resolution at first point of contact.
• Utilising and promoting a range of technologies to communicate with customers.
• Using a necessary business systems in an appropriate way to record information relating to enquiries, transactions and complaints in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealingwith customers.
• Carrying out a range of administrative duties that that may be needed from time to time by other areas of the Customer Services Directorate or other department within One Housing.
• Achieving all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction.

What you will need to succeedWe are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will:

• Possess customer service experience from previous employment.
• Be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc.
• Demonstrate a good standard of numeracy and literacy.
• Have strong communication skills, both oral and written.
• Be resilient, self-motivated, assertive, and confident

The offerOur Life@One benefits offer you an array of perks designed with your wellbeing in mind.

Salary: £24000 per annum

Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.

Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

Looking forward to your big bucket list trip You can buy or sell up to five days annual leave each year.

Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities....