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| Job Location | Camden (London Borough) |
| Education | Not Mentioned |
| Salary | 20,000 - 23,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
* Customer Service.* Problem solving.* Administration.Customer Service AdvisorWe are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.This position is initial a 12 month fixed term contract.Who you will be working forOur Client is a membership organisation located in the City. They are a diverse, engaging and inclusive employer.What will you be doingAs Customer Service Advisor you will act as the first point of contact for students, members, employers, and customers, ensuring a first class and personalised experience is delivered. In addition, you will:* Be the first point of resolution for all customer and member related enquiries.* Provide customers and members with advice and guidance on next steps and their ongoing journey with upselling and cross selling training, qualifications, events and flagship conferences.* Developing and maintaining excellent communications with other teams to ensure a coordinated approach to all commercial activities.* Provide support to the Membership Journey Team with assessing applications for student membership, new Associates and Fellows, administering exemptions, handling renewals and upgrades and removals from the register of members.* Record all customer interaction on the internal CRM.* Process payments for conferences and events.* Deal with student queries relating to study and exams.* Undertake welcome calls to assist onboarding and retention.* Proactively undertake appropriate follow-up activity to support conversion and retention.* Actively promote benefits of membership including access to local branches and events.* Support promotion opportunities and declarations.* Take payments for memberships and subscriptions.* Any other reasonable related and required duties.About you:You will need to have relevant experience within a similar position, problem solving, administering and responding to customer enquiries. You will need to have a positive outlook and an unflappable approach to your work.You will also need:* Experience using a CRM.* Experience operating on the phone, with a track record of success in developing customer relationships* Excellent listening and questioning skills* To be computer savvy.* To be a proactive team player with a customer first, collaborative and solution focused approach* Exceptional communication skills, both written and verbal.* Excellent communication skills, both written and verbal.Whats in it for youThe Customer Service Advisor is a 12 month fixed term contract opportunity. The working hours are 9am-5pm Mon-Fri with some hybrid working (1-2 days from home). The applicable salary is up to £23,000pa (dependent on experience).Please click to apply below.