CRM Manager

Job Description

CRM ManagerProfessional Membership BodyOxford or Holborn, London (Once restrictions are fully lifted)Basic Salary ££61,437 or £71,261 with excellent benefits Life assurance plan, Pension scheme with 12% employers contribution, 26 days annual leave plus bank holidays, Private healthcare care (BUPA) option, Healthscreening, Interest free season ticket loan, Cycle to work scheme, Employee performance recognitionPermanent, Full TimeMicrosoft Dynamics experience is a MUST!My client a reputable and established professional membership body is currently searching for a CRM Manager to support the implementation of the new CRM, based on Microsoft Dynamics.What we are looking forIf you are a CRM Manager with experience of Microsoft Dynamics working for a professional body, trade association awarding body, higher education organisation, further education organisation, education and training company we would love to hear from you.The RoleThe Institute are embarking on the implementation of a new CRM, based on Microsoft Dynamics. We intend to underpin this work with in-house skills to enable us to fully leverage the capabilities provided by this platform. This key new role - which must combinestrong technical capabilities, leadership and business process improvement - will direct day-to-day CRM support and development, the strategic direction of the CRM platform and its associated systems, relationships with 3rd-parties, internal stakeholders andthe internal CRM Support function.Knowledge and Experience RequiredExperience of successfully implementing MS DynamicsExperience with Microsoft Power Platform, including building Power Automate Flows, Power Apps and Power BI reportsDemonstrable experience in Change ManagementIn-depth experience of Structured Project ManagementUnderstands and uses programming and documentation best practicesDemonstrable experience of implementing and working with Agile Development, MS SharePoint, MS Dynamics, Microsoft365, Moodle, SQL Server and ITIL Service ManagementMicrosoft certification (Functional Consultant Associate) in Dynamics 365 Sales or Customer Service desirable.Excellent Relationship Management skillsA relevant degree or equivalent qualificationTo apply to this role please send your CVDue to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment,religion or belief, marital status, or pregnancy and maternity.membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.