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Area Manager Maintenance Housing Association

REED Talent Solutions
Job LocationCamden (London Borough)
EducationNot Mentioned
Salary£50,000 - £55,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A large housing associationhave a fantastic opportunity for someone to join us in the position ofArea Manager.This is a brand-new role within the maintenance team, that has been created to manage our maintenance and repairs service more efficiently and ensure the customer always has an excellent experience.Our teammanages the repairs and maintenance service to over 22,000 properties across London, the SouthEast,and Home Counties.Your responsibilities will include:

  • Managing a team of professional trade and surveying staff with the support of sub contactors in delivering a repairs and maintenance service in one of our 4 regions(Berkshire, North, East, and South London).
  • Improvingperformance using technology and innovation in an environment where the "buck" stops with you. Working in partnership with different departments and external suppliers as required.
  • Effectively managing risk by keeping people and properties safe and improving customer satisfaction with our repairs service whilst keeping within budget
  • Managing complex building and diagnosing complex repairs, demonstrating an exemplary standard of customerfocus,and getting it “Right First Time”
  • Taking ownership and seeing projects, issues,complaints through to completion and identifying and putting in place service improvements where necessary
  • Ensuring that the customer experience is positive, if not then striving to put things right with the customer at the centre of your resolutions
  • Working collaboratively acrossall stakeholders and customers ensuring that the customer is at the centre of all decisions and actions.
    • What you will need to succeedWe are looking for someone who believes in working together as part of a team, who shares our values and who isfriendly and positive.The successful candidate will:
  • Building/Surveying related degree or equivalent trade qualification/ experience
  • Experienced people manager in front line roleswith strong technical knowledge
  • Be highly customer focussed and have experience of creating and implementing action plans to improve customer satisfaction
  • Hold a full Driving Licence
  • Have excellent planning, communication, and stakeholder management skills
  • Be a proactive self-starter
  • Full Driving Licence
  • Experience of working in a Health and Safety focused environment (IOSH /NEBOSH/SMSTS) ishighly desirable

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