Soft Services Manager

Job Description

We have a vacancy for a Soft Services Manager to join our team based at the Royal Papworth HospitalYoull be responsibility for the overall management of domestic, portering, materials management, security, pest control, patient catering, retail catering and faade cleaning operations, ensuring that all services are performing, and personnel are engagedin their respective roles.The successful candidate will promote a positive, professional, and supportive attitude among OCS and client colleagues at all times, prioritising the development of a positive, supportive culture of compliance, safety and welfare.Youll work with various stakeholders to audit and assure standards of all services delivered by OCS including the development of new ways of working (NWoW), service enhancements, staff training and development programs for all soft services staff in cooperationwith service leads.Youll need to be flexible in working arrangements to ensure all aspects of the twenty-four hour, seven day a week service can be supported at any time and all staff regularly have access to management colleagues.Responsibilities will include:

• Lead the delivery of cleaning, portering, materials management, pest control, patient cater, retail catering and window cleaning at a consistently elevated level that meet contractual obligations.
• Work with the General Manager and other Service Managers to assure and require compliance with Service Parameters, contracted obligations, statutory requirements, and best practice (including by not limited to NHS HTM, NHS Cleanliness Standards (2021))and Health, Safety and Environment requirements.
• Work in close cooperation with Trust Representatives, including IPC representatives, to ensure that clinical requirements are met in line with contracted requirements, NHS Cleanliness standards (2021) and the NHS Cleaning Manual.
• Actively manage contractors and suppliers to ensure that they perform at the required level as part of an integrated service.
• Identify, mitigate and control risks by taking a risk-based approach to the management of Service Parameters and contracted operational compliance; identifying control measures and monitoring required actions.
• Identify areas of noncompliance or elevated risk of failure; planning and monitoring remedial actions within agreed timeframes and to agreed action plans.
• Develop and maintain a portfolio of documentation, audit records and other evidence as may be appropriate to confirm contract compliance.
• Maximise staffing levels and efficiency by actively engaging with recruitment processes, colleague engagement and staff development programs and personnel absence management.
• Ensure that staff training is up to date with the active management of the site Training Matrix
• Manage budgeted level of labour and consumables to meet operational requirements while meeting commercial targets.
• Have profit and loss accountability for the relevant services to ensure that budgetary targets are met.
• Actively maximise and protect revenue in all service lines.
• Work and liaise effectively with other OCS colleagues on and off site to identify service enhancements and best practice examples that can be introduced to the contracted services.
• Identify, plan, and thereafter assess the effectiveness of service enhancements and NWoW as part of a process of continual service improvement.
• Contribute to the delivery of the Monthly Service Performance Monitoring Report and any other performance reports as may be required.
• Ensure all staff are equipped with the knowledge, equipment and consumables to carry service the contracted requirements safely and efficiently

Qualifications and Experience required:

• Membership of an applicable professional organisation, e.g.: IWFM, BICSc
• Proven track record of direct management of soft services operations.
• Experience of working in a healthcare environment.
• Experience of P&L operational accountability.
• Experience of working within a PFI contracted service provision arrangement.
• Experience in the management of change and continual improvement programs.
• Experience in report writing for complex subjects to be effectively communicated to a variety of levels.

What will you get in return

• An enhanced pension scheme (above auto enrolment rates) - to save for the future
• Life Assurance - to protect your family should the worst happen
• 25 days holiday, plus 8 bank holidays on top
• Option to purchase additional annual leave
• Private Medical Insurance - to protect you
• Access to 100s of high street discounts
• Financial Wellbeing support - Access to low interest loans
• Recognition scheme OCS Stars- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated Impact Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support

Why join OCS Group UK LtdOCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our tea