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Service and Support Engineer

Willcox Matthews
Job LocationCambridge
EducationNot Mentioned
Salary38,000 - 42,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Brief Role Description:We are supporting our client who are a successful manufacturer of Safety Critical Components, in their search for a Service and Support Engineer to join their expanding team.Responsibilities:

  • Develop and improve key field service processes and methods
  • Identify and lead new initiatives to improve how we work in the field and support internal customers
  • Collaborate with all the teams within Customer Success to ensure world class service is delivered
  • Provide support to the field service engineers and escalate where necessary
  • Provide clear and useful reporting on project and operational work
  • Ensure design for service requirements are fed into the wider business
  • Manage the onboarding of a third-party service organisation
  • Contribute to the risk management and technical documentation required for field ser-vice
  • Support junior members of the Global Services team
  • Were a high growth company and as such roles change and evolve. Wed expect you to be adaptable and willing to travel to support the scaling of the business.
About You:You will be an experienced engineer with an understanding of the needs of servicing for a medical device and equipment working in a clinical setting. You will thrive in dynamic environments, developing creative solutions to the challenges that come withrapidly expanding servicing operations around the world. You will enjoy working in a fast-paced environment, having built effective means to manage pressure while keeping your focus on the people around you.You will have
  • A technical degree or equivalent qualifications
  • A good understanding of process development and improvement
  • The ability to solve complex problems and run root cause analysis
  • An appreciation of the wider business considerations and priorities of an operational environment
  • Experience implementing new processes or tools into an operational environment
  • Excellent collaboration skills across technical and non-technical stakeholders
  • Excellent communications with internal and external customers, and third parties
  • Excellent prioritisation skills
  • Experience of risk management in a highly regulated environment
  • A customer-focussed mindset
  • Experience of information governance and security in hospital environments
Desirable experience
  • Experience of a customer-facing role
  • Experience working with third-party organisations
  • Operational excellence training (Six Sigma, Lean Management)
  • Experience working in hospitals or with medical professionals
  • Experience with ISO 13485:2016 or ISO 14971:2019
  • Experience working with people with different languages and cultures
Job Application:If you would like to be considered for this role, please apply to send a copy of your full CV - or call us now.Whilst this position may not be of interest to you or suit your skills and experience, please dont hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.We receive a large number of applications for all of our positions - Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.Candidates must be eligible to work and live in the UK

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