Security Officer (NHS)

Job Description

Security OfficerLocation: CambridgeJob Type: TemporaryDuration of booking: This is a temporary role with no end date given.Proposed start date: ASAPSector: HealthcareBase: HospitalBand: 3Pay Rates:Working Days and Hours: 37.5 basic plus 4.5 hours contractual overtime (24hr shift pattern)Rota shift 4 x 12 hour days, 4 x off days, 4 x 12 hour nights, 4 x offPay rates for hoursMonday to Friday, 0600-2000 - £11.00 paye inclusive of holiday payMonday to Friday, 2000-0600/Saturday - £14.30 paye inclusive of holiday paySunday - £17.60 paye inclusive of holiday payDuties

• Work with the management team in the delivery of a 24/7 security service within the Trust and to assist and support colleagues within the clinical and non-clinical services.
• Support Trust Security in delivering the Trust values of safe, kind and excellent within the security service.
• Demonstrate excellent communication, customer service, negotiation, and interpersonal skills in all contacts with staff, contractors, patients, and visitors and external bodies in respect of cultural and language difficulties, whether communicating verbally,in writing, or by electronic means.
• Providing initial response, attend all emergency assistance responses, thus engaging directly with patients through both verbal and non-verbal communication, and when required, use physical intervention either individually or as part of a team, to mitigaterisk and harm to life and property.
• Respond to alarm activations in support of Trust staff and property, taking immediate decision making and actions in relation to occurrence, and escalating incident management accordingly.
• Carry out investigations (including gathering of information/evidence) involving theft, assault or criminal (malicious intent), from across the site.
• Ensure general safety of the site and external premises; reporting any concerns to the relevant departments and ensuring where possible safety precautions are in place prior to any fixes.
• Provide dedicated support in dealing with emergency situations such as Major Incidents and/or Critical Internal Incidents.
• To have full knowledge and a clear and concise understanding of all the security operating systems including; radios, body worn cameras and security technical systems.
• Deal with queries and call escalation, when received, resolving internal service challenges, as well as external queries, prioritising the emergency incidents accordingly.
• The post holder will be expected to remain calm and polite under pressure offering solutions and/or escalating as appropriate.
• Liaise and communicate with varying departments, Trust staff, patients, visitors and contractors as part of their daily duties, ensuring a professional and courteous service as well as dealing with general queries, customer satisfaction, complaints andany other service issues that may arise.
• Deal with sometimes complex, sensitive and often contentious issues when delivering the Security service.
• Be responsible for maintaining a safe working environment; complying with all policies and procedures as identified in "general compliance".
• Maintain full and accurate records on paper and/or electronical means of all work the post holder is responsible.
• Carry a personal responsibility to plan their time, ensure they complete allocated tasks within agreed time scales and within the constraints.
• Notify the Police of on-going incidents where their intervention is required or a crime reference number needs obtaining.
• Support with audit checks and response on CCTV, panic alarms, Fire Alarm escalation, cardiac arrests and general alarm activations.
• Escort medical/clinical personnel who accompany patients around the Trust and/or where staff requests safety escorts for welfare purposes.
• Carry out smoking challenges, advising those who are approached, of the designated smoking locations
• Support radio communication whilst on shift, ensuring that any handover communication is given to the relevant members of the team before the end of the shift.
• Undertake traffic management to support the vehicle flow around the site, as well as car parking congestion; and in support, identify and appropriately manage illegal parking or poor traffic practices through the issuing of fixed penalty notices.
• Manage access control across the Trust by key unlock/lock requests, and support with access control management issues.
• Support in the management of intercoms across the Trust at main entrances, as well as specific intercoms and barriers for a number of the carparks across the site.
• Challenge any persons behaving in an inappropriate manner.
• Support security investigations, at times being the first point of contact, gathering on-going information and evidence; and following investigative steps throughout the entire process, with follow up actions as identified from lessons learnt.
• Support and portray a positive security culture, being an ambassador to Trust security, at all times.
• The post holder will be presentable in uniform at all times in line with Trust policy.
• Collect, report and document lost property from across the site.
• Undertake any other reasonable management requests as and when required to ensure service needs are met

Qualifications, Skills and Experience

• SIA Validation and Accreditation (Security Industry Authority)
• Significant Customer Service experience
• Shift work - 24/7 service
• Working in a physically and mentally demanding role
• Working within a large and wide spread environment requiring high levels of fitness
• PC literate (word, excel, outlook)
• Physically fit
• Confidentiality and discretion

Keyskills :
Customer ServiceSecuritySIA