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Customer Quality Manager - Cambridge

Jenson Fisher Consulting Ltd
Job LocationCambridge
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Quality Manager £24,000 per annum, with an achievable £30,000 OTE 8am till 6pmSaturday by rota half day one in every 3 weeksOur client is a leading and successful privately owned automotive network, operating over 30 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, Bedfordshire and Cambridgeshire, on behalf of the industrys biggest manufacturers. With a turnover more than £500M, and over 700 staff in the UK, they now seek a Customer Quality Manager to review, manage and improve the customer experience across the local dealership. Take Responsibility for

  • To be the communications co-ordinator of all customer feedback and to ensure this is delivered to the relevant divisional managers to review and improve scores
  • To identify trends in the Quality Score Reports and hold quality meetings that enable the development of process improvements to increase future scores
  • To review the manufacturers dealership scores and identify weaknesses to be addressed
  • To constantly review the site, ensure the customer experience is pleasant and that staff are polite and always acting in a professional manner
  • Ensure cars, equipment and furniture at the dealership is clean and tidy
  • To be in the public domain and be a front-of-house contact for customers and the manufacturer
Skills/ Experience/ Qualifications
  • You must be eloquent, professional, and presentable
  • Have customer services experience. Hospitality, Retail, Hotel, Travel or Food & Beverage would be an advantage
  • Able to deal with challenging customer queries in a calm and professional manner
  • Able to lead meetings and work across teams in a professional assertive manner to ensure Quality Scores improve and remain high
  • Able to manage the manufacturers stakeholders
Hours:
  • 8am till 6pmSaturday by rota half day one in every 3 weeks

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