Compliance Assistant Manager

Job Description

As Assistant Manager you will be joining a team whose work is varied and interesting within a fast paced and pressurised environment. Leading part of the team working on malpractice and appeals, the role of the Assistant Manager is crucial in ensuring thatour candidates receive the right results. You will also enjoy compiling, maintaining, manipulating and interpreting statistical or qualitative data from across the teams processes, presenting the data at various levels within the organisation as required.The Role

• Maintain accurate data on malpractice and compile regular statistical and qualitative reports on the processing of malpractice or appeals, including reports to the regulator using various internal systems such as EPS
• Lead and manage part of the team working on malpractice, ensuring the quality and quantity of the work undertaken meets OCRs requirements
• Day to day management of workload and available capacity in the team and allocation of resource as required in conjunction with the Malpractice and Appeals Managers
• Act as a point of escalation to support members of the team
• Investigate, make decisions, and act as an escalation point for the wider team on cases of suspected malpractice, according to OCR and JCQ procedures
• Advise centres, internal staff and others on malpractice processes and outcomes, building and maintaining a good relationship with OCR customers and external bodies
• Share information on qualification performance gleaned from malpractice with Subject Advisors and Assessment Standards (Senior) Managers in order to support improvements in process and policy

About youQualifications

• GCSE grade 5 English and Maths or equivalent
• A levels or equivalent

Skills

• Excellent written and verbal communication skills
• Ability to handle difficult customers with tact, diplomacy and empathy.
• Accuracy and eye for detail
• Good proven English and IT Skills
• Proven process management skills
• Ability to investigate, analyse and interpret information whilst maintaining impartiality.
• Ability to collate, manipulate, interpret and present data
• Proven team leadership and management skills
• Ability to liaise with staff at all levels across different areas of OCR
• Knowledge of EPS, Modman, Interchange and CAMS would be advantageous

Experience

• Using Excel at an Intermediate to Advanced Level with use of some formulas and functions to manage data
• Using your own judgement to make decisions
• Working in a customer facing role
• Managing complex processes and making decisions
• Letter and report writing
• Providing advice and guidance to customers and colleagues
• Working in an investigatory field would be beneficial, as would experience of working within the education sector

BenefitsIn addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms

Please note for operational reasons additional and weekend working may be required prior to, during and after each series. For the summer series there are extended periods where no leave or very restricted leave is allowed. These are usually from Mid-Mayto September/October.The closing date for applications is 28/11/21 and interviews are scheduled to take place on w/c 06/12/21To apply please go to our websiteCambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where its safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographiccharacteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background. We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and its part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet. To enable an environment which ourpeople can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. Thats why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.

Keyskills :
AdviceData AnalysisReporting