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2nd Line Network Engineer

Concept Resourcing
Job LocationCambridge
EducationNot Mentioned
Salary£200.00 - £275.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

I am looking to hire a Senior 2nd Line Network Engineer on behalf of a Professional Services organisation, to support a large portfolio of end customers. Reporting into the Technical Team Leader, you will be responding to BAU tickets at 2nd Line level.If you are an established 2nd Line Technical Engineer who is proactive in maintaining and developing their knowledge, skills, and experience, then this opportunity is ideal.This role sits inside IR35.Remote/PeterboroughThe Role:

  • You will be responsible for responding to incidents, providing end users with a technical solution within a timely fashion;
    1. Incident Diagnostics and Assistance
    2. Log Monitoring and Analysis
    3. Rule base Auditing and Advisory
    4. Device Software Upgrades, Patches, and Bug Fixes
    5. Configuration Backup / Restore
    6. Rule base and Network Configuration Change Management
  • Act as main point of escalation and expertise for 1st Line/Junior 2nd Line engineers.
  • Be proactive in maintaining technical accreditations in line with catalogued services.
  • Escalate and work collaboratively with vendors when required.
  • You will be required to set up and complete scheduled tasks, as and when required.
  • Initiate escalations of all potential service issues to the Team Lead.
  • Be confident in recommending and deploying all changes via the change management process when required.
  • Proactive in providing technical assistance to any on-going projects and the transition of new customers, as and when required.
    • Skills/Experience required:
  • It is an immediate expectation that you have 3-4 years commercial experience in a similar SLA driven Senior 2nd Line technical support role.
  • Excellent customer service Skills are essential.
  • You will need to currently hold Cisco CCNA certification, as a minimum.
  • Any commercial knowledge/experience with Cisco Call Manager, ITIL (basic-level knowledge), Fortinet, F5, Checkpoint is highly advantageous.
    • Please apply online with your CV. Required skills
  • Checkpoint
  • ITIL
  • Fortinet
  • CCNA
  • Network Engineer
  • 2nd Line Support
  • F5

    • Keyskills :
    Checkpoint ITIL Ftinet CCNA Netwk Engineer 2nd Line Suppt F5

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