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| Job Location | Cambridge |
| Education | Not Mentioned |
| Salary | £22,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
1st/2nd Line IT EngineerLocation: CambridgePart of a larger IT groupABOUT THE COMPANYThe company is a highly regarded and forward-thinking IT managed services provider based in Cambridge. It provides outsourced IT Support for small to medium-sized businesses.Services include:- Virtual Physical and Cloud Servers- Microsoft 365- Firewall, Switches, IP Telephony, Cyber Essential consultancy/accreditation, etc.They are seeking an IT Support professional to join their existing team. The successful candidate will work via a mix of home and office alongside team members to deliver a timely, professional, and friendly service.ABOUT THE ROLEJob Details:- Job title: 1st / 2nd Line IT Engineer- Location: Cambridge- Hours: Full-time, permanent- Salary: Up to £26,000 per annum- Benefits: Use of pool car, Smart casual dress, Company events, Udemy and PDP, Hybrid workingRole Responsibilities:- Microsoft 365 administration and installation, new servers where necessary.- Firewall and switch/router knowledge advantageous but training provided.- Working to SLA thresholds for incidents, requests, and problems.- Technical maintenance and support of all user-based IT hardware and software.PERSONAL ATTRIBUTES- Customer-first approach to support.- Good communication and telephone manner.- Liaise and communicate confidently with customers at all levels.- Logical troubleshooting, prioritizing tasks, and excellent time management.- Research and learn new technologies under pressure.- Strong team player.QUALIFICATIONS & EXPERIENCE- GCSE or equivalent (preferred)- IT Support: 1 year (preferred)- Customer service: 1 year (preferred)- Experience with Windows Server, Microsoft Azure, Exchange, Office 365, and networking technologies.RECRUITMENT PROCESS- Two-stage interview process: online and in-person.- Encouragement for candidates to ask questions.- Next Steps: Email your CV and covering letter.VALUES- Work as one team- Communicate effectively- Exceed expectations- Act with passion and integrity- Grow and be ambitiousCULTURE- Collaborative approach- Emphasis on problem-solving and continuous growth- Encouragement of teamwork and learningGood luck to all prospective candidates!
Keyskills :
HelpdeskIT Support1st lineSupport1st line supportIT support2nd Line SupportHelp desk