1st Line Support Engineer

Job Location	Calverley
Education	Not Mentioned
Salary	20,000 - 25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

1st Line Support Engineer - £20-£25KSearchDATA are currently partnered with a specialist in IT Support and managed IT Services, who have 90 retained customers serving 1500-2000 users with a 100% client retention. They pride themselves on their teamwork and the opportunity to learn and developyour knowledge with a lot of different tech. They provide their clients with fast, effective, and secure remote desktop and server support.They are specialists in Cyber Security, Cyber Essentials, Disaster Recovery, GDPR, and Data backups. Our client are a customer focused business who retain their clients based on their support, as they do everything in their power to deliver the very bestin service and technical excellence. They are trying to take away the pain of day-to-day IT which then allows their clients to focus on more important aspects of their roles. They also assist their clients to scale up their systems and policies to match.What are they offering

Salary between £20,000 - £25,000 (D.O.E)
Support with personal learning & development plans including regular 121s
The chance to use some of the most up-to-date tech currently in the IT space
25 days holiday as well as your birthday off
Life insurance (Death in Service Scheme)
Free parking (onsite)
New employee introduction bonus
Regular social events to continue the brilliant office culture

What are your responsibilitiesPrimary Function:

Achieve 100% KPI
Respond to all new assigned tickets within 30 minutes
Provide response to all open tickets every 24 hours
Provide responsive support to all customer enquiries and incidents
Take ownership of incidents and ensure customer comms is clear and consistent through the ticket lifecycle
Manage your own ticket queue, providing a positive support experience for customers
Carry out daily checks to backups and client infrastructure alerts

Secondary Function:

To produce and maintain full client documentation, ensuring all changes and amendments are accurately recorded
Provide on-site support to customers when necessary

What skills are required for this role

Windows Server 2012, 2016, 2019
Active Directory & Group Policy
Hyper-V
Networking
Cloud Hosting Technologies (Azure/AWS)
Office 365/SharePoint
Migrations
Automation & Integration
Day to Day Management
Antivirus
Email Gateway Security
Backups & Disaster Recovery.
MSP360
Knowledge of VOIP
Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
Produce and maintain detailed documentation of customer networks
Broad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues.

SearchDATA do not expect the candidate to have all of these requirements as they know at 1st Line Support you will not have had the opportunity to learn a lot of these skills. They are looking for someone who has some knowledge in what is stated above andhas the right attitude as well as character to continue to develop and push themselves above and beyond. If this sounds like it matches who you are, apply for this role and one of our consultants will give you a call to go through more details on the roleand company.

Keyskills :
Active DirectoryWindows ServerAntivirusVOIPOffice365

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