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1st Line Service Desk Engineer

optm
Job LocationCalverley
EducationNot Mentioned
Salary21,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: 1st Line Service Desk EngineerLocation: LeedsSalary: £21,000 - £25,000Job Type: Full Time, Permanent, shift patternOptm is a multinational technology company whose mission is to provide innovative software solutions and services to optimise people, technology, and management in day-to-day organisation workflows.Our solutions connect talent, processes, and technology, to provide unprecedented observability and enhanced security for our customers.Due to our ambitious growth plans, we are looking for a 1st Line Service Desk Engineer to join our team.You will be based in our State of the Art offices in Calverley and work with a fun, enthusiastic and ambitious team!We invest heavily in our team which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.What you will be doing:

  • Analytical fault finding on networks and systems
  • Repair of end-point systems
  • Password resets, profile repairs/configurations, new starters, mail release/block
  • Communication of information to technical and non-technical users
  • IT service desk experience
  • IT service delivery
What we need from you:
  • A "customer first" mentality
  • Solid experience in 1st line IT support.
  • Technical experience or qualifications in Microsoft and related products desirable
  • Experience of service desk environments, ideally in an MSP environment.
  • Excellent customer service skills.
  • To be able to answer calls promptly, log service tickets with the relevant and correct information and to perform 1st line checks on the calls logged. While meeting customer SLAs.
  • The ability to keep documentation updated and add to where required.
  • Server, storage and end-point technology exposure.
  • A desire to learn and expand knowledge to grow within a competitive team
What youll get in return:A vibrant, value driven, high energy, supportive environment in which people are developed to thrive!Full benefits package including
  • Leading bonus plan and/or profit share
  • Life insurance
  • Pension
  • Gym contribution and time
  • Birthday benefit
  • Loyalty rewards
  • Employee benefit platform
  • Tech purchase scheme
  • Private healthcare (subject to role/length of service)
Plus
  • Newly refurbed high tech work environment including free parking
  • Quarterly recognition awards
  • Regular social events and treats
  • Professional development plans, funded training and accreditations
  • Wellness programmes
  • Employee Assistance Programme / professional counselling
  • Refer a friend bonus
If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP!The OPTM group are an equal opportunities employer and welcome applications from all sectors of the community.

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