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| Job Location | Caerphilly |
| Education | Not Mentioned |
| Salary | 26,000 - 35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Senior Service Desk EngineerGreater Cardiff AreaUp to £35,000 per annum + benefitsWant to join a company that will support and fund a 5-year training programme designed specifically for you Then read on!ObjectiveTo provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.Skills* Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite.* Working knowledge of Windows Server administration (Windows Server 2012 R2, Server 2016, Server 2019) and associated core roles including but not limited to Active Directory, Group Policy, RDS & RemoteApp.* Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.* A strong understanding of computer hardware including but not limited to PCs, printers etc.* A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure (ping, tracert, nslookup, etc).Tasks* Escalation point for inbound reactive Service Desk enquiries (by telephone and email), providing immediate technical support and resolution where possible* To install/configure software remotely to end-user workstations where required.* To support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate.* To configure, support and troubleshoot hardware for end-users where required, including but not limited to printers, scanners, mobile devices, etc.To discuss further, please attach a copy of your CV (doesnt matter if it isnt up to date) to this application. Look forward to hearing from you.