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Customer Services Long term temp contract

Job LocationCaerphilly
EducationNot Mentioned
Salary£11.66 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Our established client is looking for an Inbound Customer Service executive for an initial period of 3 months immediate start based within a busy customer services department. All the calls are inbound and will be dealing with general customer questions and updating a database, using on line web chat and converting inbound sales enquires.Hours are Monday to Friday between 8.30 to 18.00 (37.5 hours) 9-5, 10-6, 8-4 Key Duties:

  • Provide exceptional customer service in taking orders by phone, fax and email
  • Provide exceptional customer service in dealing with customer queries
  • Ability to promote special offers, up-sell and cross sell
  • To advise customers on services and products
  • To update and amend company records in a timely manner
  • Completion of quotations for customers
Person Specification
  • Experience of working in a contact centre or retail environment for a professional organisation.
  • Proven objection, negotiation and complaint handling experience where attention to detail is of paramount importance.
  • Demonstrate a thorough and methodical sales approach to up sell and cross sell to customers.
  • Offer a friendly and calm approach, demonstrating exceptional customer service skills.
  • Excellent oral and written communication skills
Benefits
  • Various individual and team incentive awards
  • Free parking for all staff
  • Fully equipped, state-of-the-art gym with:
  • A full and varied calendar of social events arranged by both the company and employees
  • Internet café with Nintendo Wii and a full-sized pool table
  • Kitchens with refrigerators, microwaves and snack vending machines
  • A one hour early finish each week
  • TV with 24 hr news coverage
  • A strong commitment to your ongoing training and career development
Required skills
  • Customer service

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