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Call Handler / Customer service outbound

Focus Resourcing
Job LocationCaerphilly
EducationNot Mentioned
Salary£16,010 - £17,010 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client based in Rhymney is looking to appoint an experienced Account Development Manager. The role is to ultimately gather feedback from clients in regards to changes in their buying behaviour and identify opportunities for a retention, prevention and recovery strategy.Main Responsibilities:

  • Generate leads for any new build or refurbishment plans
  • Maintain up to date and accurate customer records and to provide management with forecasts and reports
  • Actively discuss current customers spending patterns, to identify and maximise potential sales opportunities
  • Perform complete account cleanse of customers account
  • Make standard company introduction using agreed script, introducing selves as direct point of contact for any issues / queries
  • Make contact with decision makers, completing questionnaires where required
  • Ensure information on all current campaign and promotions is to hand for every call
  • Deal with any issues customer may report / have
  • Enter order if applicable and / or update notes
  • Report and action any issues resulting from questionnaire
    • Essential Attributes:
  • Proven organisation and time management skills
  • To act in a professional manner at all times in order to promote a positive image of the company
  • Excellent communication skills, with the ability to communicate positively at all levels, internally and externally
  • Strong team working ethos and the ability to be proactive and use initiative to work alone when required
  • Proven objection, negotiation and complaint handling experience
  • A proven track record in account development / management
  • Offers a professional and friendly approach, demonstrating exceptional customer service skills
  • Demonstrated over achievement in a business to business outbound telesales environment with consistent over achievement of performance targets
    • Contract: PermanentSalary: £16,010 - £17,010Hours: 9-5The company offer a superb working environment and excellent benefits

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