Operations Manager

Job Description

Our client is looking for anOperations Managerbased inBury.This role is based on a 42.5 hours working pattern, MondayFriday.The role of the operations manager will be to maximise the performance of the operation by directing the daily, weekly and monthly activities, providing leadership, motivation, training and development of the workforce, executing against customer requirements.You will have the ability to manage remote teams where necessary and dealing with customers on a daily basis. The role will encompass improving the ways of working to continually reduce cost and aid in the implementation of new procedures, management of employeesand on site admin, transport, stock and warehouse operation requirements.This role will ensure that all legislative and regulatory requirements are upheld and the highest standards of health and safety are maintained at all times.Relevant COVID-19 precautions will be taken during the recruitment process for this roleDuties:

• Maintain a safe working environment which complies with all aspects of the Company H&S policy
• Accountability for the management and supervision of the dispatch operation.
• Effective leadership and management developing best practice across areas of responsibility.
• Manage, support and develop the operational team through continuous improvement and proactive communication
• Ensure the performance of the operation exceeds customer expectations in line with recognised contract KPIs.
• Liaise, support and develop effective working relationships with internal and external customers
• Responsible for compliance including H&S and Standard Operating Procedures, including accident investigation and route cause analysis.
• Work as part of a team and undertake projects to enhance the divisions operations.
• Assist the Contract/Depot Manager in ensuring all operational performance standards are met, monitored and maintained in accordance with contractual service level agreements.
• Line management responsibility for the relevant Human Resources Policies and practices such as recruitment, development, absence management, performance management etc.
• Undertaking reviews as necessary and giving feedback on any performance or time keeping issues etc, undertaking action as necessary.
• Plan and arrange for the training and development of operational staff, including upholding highest standards of H&S ensuring all inductions and regular training is complete and logged.
• Ensure and monitor effective use of driver and vehicle resources, being proactive in achieving fuel efficiency and improved MPG
• Establish and develop working relationships with the customer, representing the contract in relevant cross functional and external review meetings on a daily, weekly, monthly basis as required.
• Compile and analyse operational and financial performance data to identify service efficiencies and improvement around, MPG, Tachos, fuel and damage,
• Coordinate site housekeeping/maintenance to ensure H&S requirements are upheld

Requirements:

• Able to manage, motivate and develop people
• Budget management
• CPC holder
• Project management
• KPI development and measurement
• Ability to plan and organise effectively to meet deadlines
• Ability to use and understand computerised systems including TMS and WMS systems
• Knowledge of H&S legislation, preferably IOSH qualified
• High level of accuracy and numeracy, keen eye for detail
• Transport management experience preferable

Additional Benefits:

• Uniform & PPE provided
• Healthcare Cashplan for all employees and dependents, including, dental, optical, physiotherapy, health screening, 24/7 counselling and more
• Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
• Discount on mobile phone contracts with EE;
• Driver of The Year Awards
• Training opportunities and development plan

A bit about our client:Our client has been delivering across the UK since 1833. Today, they are Logistic UKs most innovative business of the year, with a strong focus on the future, sustainability, and innovationThey keep moving forwards.