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Call Monitoring Officer

Horizon Recruitment Solutions
Job LocationBury
EducationNot Mentioned
Salary£18,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Call Monitoring OfficerWe are actively seeking an experienced Call Monitoring Officer to join a growing company based in Bury, ManchesterThe duties for this role are as follows:

  • Listen to, review and score calls of the customer service advisors
  • Ensuring leads meet agreed standards
  • Identifying trends
  • Check all sales agents stay within regulations and guidelines
  • Checking all calls meeting quality ad compliance guidelines
  • Communicating effectively with colleagues and managers
  • Providing feedback
  • Working on a high volume of calls each day
    • To be considered for this role you must be able demonstrate experience in the following areas:
  • Must have proven experience within a similar call checking role
  • Ability to listen attentively
  • Computer literate
  • Great attention to detail
  • Able to work to deadlines
  • Aware of GDPR
  • Able to assess quality in line with regulations
    • Permanent/ Full TimeHour of work Monday to Friday 10:00am to 4:00 pmHorizon Recruitment Solutions Ltd acts as an employment agency for permanent recruitment, and are an Equal Opportunities Employer Required skills
  • Calls
  • Compliance
  • Call Monitoring

    • Keyskills :
    Calls Compliance Call Moniting

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