Service Desk Administrator

Job Location	Burtonwood
Education	Not Mentioned
Salary	£27,000 - £28,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Service Desk Administrator£12.30 per hour O/T £18.45 per hour Average annual salary expected to be c£27,000.00 per annum Burtonwood - WarringtonMonday to Friday 8:30 am - 5:00 pm - 30 mins lunch breakAlternate Saturday mornings 8:00 am to 12:00 pm at O/T RateService Desk Administrator role overview:The purpose of the Service Desk Administrator will be to assist with the administration and day to day running of a busy HGV service department in a local truck dealership, ensuring that all the relevant paperwork is in place to make sure the vehicles areboth compliant with DVLA legalities and Service Agreements with customers.Requirements to fulfil the role of: Service Desk Administrator: The ideal candidate will already have admin experience such as service desk/rental desk/warranty/parts in the motor industry (trucks/vans/cars/plant) although this is not essential as strong Administrators who are willing to learn will also be considered.You will have excellent communication skills, be IT literate, enjoy multi-tasking and working under pressure and used to working in a fast-paced environment.Main Duties for the Service Desk Administrator:

Carrying out warranty invoicing and retail invoicing
Communicating daily with customers via phone, and email
Contacting customers and providing repair updates and gaining repair authority
Reviewing current work in progress’ and liaising with Workshop Controller
Creating estimates for repair authorisation
Organising vehicle campaign recalls
Carrying out daily VOR reporting
Controlling the allocation and issue of courtesy vehicles
Processing cash sale invoices and take payments
Responsibility for and controlling vehicle compliance, service schedules and maintenance programs
Monitoring vehicle compliance dates on the system
Checking the manufacturer system for information on vehicle contracts, history and recalls
Liaising with the Workshop Controller on customers’ requirement feedback
Raising job cards and issue to Workshop Controller
Liaising with internal departments as required

The Company:Our client is a franchised Scania Dealership which has 5 depots throughout the North West of England; this position will be based at their modern offices at their depot in Burtonwood, where they carry out serving and repairs of Commercial Vehicles.Benefits Include:

21 days holiday plus Statutory Bank Holidays which will increase with length of service
Life insurance (2 x annual salary)
Contributory Pension
Childcare vouchers

Scania Reward System which offers the following:

Gym Membership
Retail discounts for a variety of stores
Cashback for online purchases
Cinema tickets and other forms of entertainment
Discount codes for food outlets such as Bella Italia
(AND MORE!)

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