Service Desk Administrator

Job Location	Burtonwood
Education	Not Mentioned
Salary	21,000 - 26,000 per annum, negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Service Desk Administratorc£21,000 - £24,000 per annum(Negotiable based on experience)Burtonwood - WarringtonMonday to Friday 8:00 - 5:00 pm - 30 mins lunch breakAnd every other Saturday Morning - 8:00 am - 12:00 pmAdditional overtime is available to boost earnings The Company:Our client is a franchised Scania Dealership which has 5 depots throughout the North West of England. This position will be based at their depot in Burtonwood where they carry out serving and repairs of Commercial Vehicles.Experience Required: The role is for a Service Desk Administrator assisting with the day to day running of a busy HGV service department. The ideal candidate will already have experience in the motor industry (Cars or Commercial Vehicles), and perhaps in a similar role (ServiceDesk Admin/Reception, Parts Advisor, Warranty Admin), although this is not essential, candidates with industry experience will be prioritised in the short-listing process. Preferably you will have some experience of working with the IT package ADP Kerridge,but again, this is not essential as full training will be given. You will be required however to have some experience working as an Administrator in a fast-paced environment. You will be required to have excellent communication skills, both verbal and written,be IT literate as well as thriving on multi-tasking and working under pressure and be of smart appearance.Main Duties:

Constant communication with customers via phone, and email
Contacting customers with repair updates & gaining repair authority
Reviewing current work in progress and liaise with Workshop Controller
Creating estimates for repair authorisation
Organising vehicle campaign recalls
Carrying out daily VOR reporting
Controlling the allocation and issue of courtesy vehicles
Maintaining the R2C portal

Liaise with Scania Assistance with updates

Processing cash sale invoices and take payments
Partaking in daily meetings with the Workshop Controller and Service Advisors
Responsibility for and controlling vehicle compliance, service schedules and maintenance programs
Monitoring vehicle compliance dates on the system
Checking the manufacturer system for information on vehicle contracts, history and recalls
Liaising with the Workshop Controller on customers requirement feedback
Raise job cards and issue to Workshop Controller
Liaise with internal departments as required

Other Benefits Include:

Increased holiday days with length of service
Life insurance (2 x annual salary)
Contributory Pension
Childcare vouchers

Scania Reward System which offers the following:

Gym Membership
Retail discounts for a variety of stores
Cashback for online purchases
Cinema tickets and other forms of entertainment
Discount codes for food outlets such as Bella Italia
(AND MORE!)

Keyskills :
KerridgeParts AdvisorService Desk ReceptionService desk Administrator

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