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| Job Location | Burton-on-Trent |
| Education | Not Mentioned |
| Salary | 24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
************** HOT NEW OPPORTUNITY *****************Pertemps are excited to announce we have an amazing new opportunity for a long standing client based in Burton On Trent!Are you looking for a new challenge in a dynamic and energetic teamOperations Assistant is a varied role which will have responsibility for the smooth running of our Escorted Tours and Cruise programmes.HoursStandard, early and late shifts to be covered (this from late March 2022) (9am5:30pm / 7am3:30pm / 10:30am7pm) on a rota basisSalary£24,000.00 PAGeneral responsibilities Liaising with Tour Managers, Cruise Directors and all other suppliers to confirm content, services and attractions Compiling bookings and monitoring changes to the programme Checking client documentation, flight sheets and client lists Providing support and information to Tour Managers/Cruise Directors before, during and after the tour/cruise, ensuring that their paperwork is correct and on time Answering queries from the Contact Centre and clients regarding content and operational information Assisting in the setting up of new tours/cruises, including researching all included content, finding local suppliers and planning the day-to-day operational itinerary Keeping systems up to date with all tours/cruises details Being pro-active in maintaining the quality of the tours/cruises Assist with tours/cruises health and safety checks to make sure requirements are met.Immediately prior to, and during tours/cruises: Contacting Tour Managers/Cruise Directors to ensure all paperwork received and answering queries, advising of cancellations or alterations to tour/cruise Answering queries arising from tour/cruise, including transport enquiries and unexpected changes to itineraries Dealing with day-to-day issues and emergencies that arise whilst the tours/cruises are running. Post Tour Pro-actively deal with feedback from Tour Managers/Cruise Directors, including reading de-briefs and discussing any issues that arose which could require action to be taken by the office Respond to any iCasework issues raised, providing timely and concise feedbackOn Call Occasional requirement to provide out-of-hours support for Tour Managers/Cruise Directors and clients, agreed on a rota basis.Essential Highly organised with strong attention to detail An excellent communicator both written and verbal Strong commitment to great customer service, in dealing with clients, Tour Managers/Cruise Directors and suppliers Comfortable working at a fast pace with the ability to prioritise conflicting demands Resilient and able to work under pressure with tight deadlines Solutions focused and able to take initiative to achieve satisfactory outcomes Excellent problem-solving skills and able to think outside of the box Able to work autonomously and in a team Excellent IT skills including MS Office, especially Word and Excel