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| Job Location | Burton-on-Trent |
| Education | Not Mentioned |
| Salary | 25,000 - 30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Service Advisor / Account Handler£25k plus bonusHybrid working after completing the training period (2-3 months) fulltime from the office, you will be able to work from home 2 days per week and from the office 3 days per week. Please do not apply if you do not live within a commutable distance to Southam.ObjectiveTo provide comprehensive customer service support to the companys customer base, both direct and online customersOverviewThe role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow sales through upselling and product gap fill.The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that all customer service people will be able to manage all customer accounts when necessary.All customer interactions will be managed through our CRM system and Order system.As the role comprises an important part of the overall sales function in the company, the candidate will work alongside the (field based) Key Account Manager, who will also provide help and support.Receipt of orders from telephone, e-mail and web sourcesEntering orders onto systemUpsell to customers on inbound (telephone) order captureOutbound calls to customers to follow up offers and range extendOutbound calls in support of marketing activityPreparation of customer quotationsProvision of product adviceProvision of reports as required by customerFacilitating provision of samplesMaintenance of customer records on sales systemsQuery handlingParticipation in regular sales meetingsTrainingFull in-house process and computer skills training, as well as external sales-based training will be givenSkills and experienceThe candidate should have previous experience of working directly with customers, be able to draw on mix of skills including internal sales, Customer Service and Telesales. They should also have some experience of working with computer-based sales orderand/or CRM systems.Skills required include:Ability to work with computersGood communicationNumeracyPersonable and enthusiasticWillingness to work as part of a teamHappy to work to deadlinesKeywordsInternal Sales, Customer Service, sales order processor, Account Management, account manager, Sales Coordinator, Sales Administrator, Supply Chain CoordinatorINDG