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CCaaS Support Specialist

Critical Resourcing
Job LocationBurton-on-Trent
EducationNot Mentioned
Salary£30,000 - £34,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client is a telecoms reseller that works with leading contact centre vendors. Due to unprecedented growth, they are expanding their support team and are looking for an experienced contact centre support specialist.Key Skills:

  • Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations
  • Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
  • Must be an expert at developing and maintaining positive and productive relationships with customers; impeccable communication skills and ability to understand customer needs is imperative
  • Able to build collaborative relationships with colleagues and peers
  • Able to present confidentially and effectively to internal and external stakeholders if required
  • Working knowledge of VoIP, IVR/VR and Call Centre practices
    • Key Requirements:
  • Minimum of 2-4 years’ experience in implementation, technical support and/or configuration experience in a cloud computing or telephony environment
  • Excellent verbal and written communication skills
  • Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, IVR, and Call Centre skills/practices
  • Self-starter, possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction
  • Ability to work under pressure and respond effectively when required
  • Ability to use own initiative and work in a methodical manner
  • Passionate about customer satisfaction, ensuring that a high level is maintained at all times
  • Telecoms or IT qualifications
  • Knowledge of contact centre (CCaaS)
    • Package: -£30-£34k per yearPrivate medical/dental insurance23 days per year annual leaveCompany Pension Required skills
  • Call Centre
  • Contact Centre
  • Technical Support
  • VoIP
  • CCaaS

    • Keyskills :
    Call Centre Contact Centre Technical Suppt VoIP CCaaS

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