Account Manager

Job Description

The Account Manager is responsible for delivering customer interactions with allocated key accounts to support sales and margin growth in line with the companies strategic growth plans.The remit relates to a portfolio of material provision (S&T, Repairs and ad hoc Overhauls). Excludes major projects.Key Accountability/ responsibilities: * Build and retain relationships with a number of allocated key accounts base to promote the client as the preferred supplier for rail vehicle and component overhaul in the UK and Ireland (R)* Respond to customer service queries related to allocated customer (R)* Work with the Customer Service Managers and Business Development Managers to develop opportunities, generate our work, build "pipeline" and to secure orders providing profitable future revenue (A)* Keep informed of the current affairs relating to the rail industry (A)* Accurately manage the CRM for allocated key accounts and opportunities ensuring it is updated (R)* Management of CRM data for reoccurring business for allocated key accounts in collaboration with the Customer Service Support Manager (R)* Provide a key point of contact for allocated key customers on secured work and business as usual (R)* Provide accurate reports to the Customer Service Manager (R)* Lead formal and ad hoc Customer Reviews with you allocated key accounts using KPIs (R)* develop and lead proposals completing pricing exercises ensuring that the company position is protected whilst submitting competitive, compliant bids (R)* Collate the costing/pricing content of proposals working with the relevant Operational, Engineering and Procurement departments to populate and ensure accuracy FCAs for approval and manage approval if relevant (R)* Manage the handover of secured orders to the delivery team (R)* Represent the company at events utilising the opportunity to network with new and existing customers (A)* Manage and lead PQQs where required (R)* Any other duties as may be appropriate and agreed from time to timeBackground & Experience: * 1-3 years of Account Management / Customer Service Management, Planning, identification of customer needs and challenges* Experience of the UK Rail IndustryQualifications/Education required:* Bachelors degree - Business or similar (ideal)Key Skills, Competencies and Personal Attributes:* Customer focused* A willingness to continually develop customer service skills* The ability to interpret objectives and implement appropriate solutions* Proven ability to manage a customer portfolio / Resilient and calm under pressure * Excellent verbal and written communication* Strong organisational skills* Able to adapt and succeed in a changing environment* Computer literacy, including Microsoft Office applications and other IT systems* Demonstrate company Values at all times: Reliable, Passionate, Collaborative, Safety, Customer Focus, Continuous Improvement, Teamwork, Leadership.--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. Youll find a wide selection of vacancies onour website.

Keyskills :
account managerengineeringrail