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Job Location | Burton-on-Trent |
Education | Not Mentioned |
Salary | £19,000 - £19,384 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
IT Service Desk Analyst - £19,384 - 6 Months Fixed Term Contract - Burton - On -TrentMicrosoft Windows, Active Directory, MS Office, Outlook, SLAs, Service Desk - ITILWell known Organisation based in the Burton are currently seeking IT Service Desk Analyst to support a peak in workload to on board and support a ramp up in workforce. Your role as the IT Service Desk Analyst will be to provide phone based IT support for all end users including but not limited to the setup and support of laptops, desktops, mobile devises and technologies including Active Directory ( Creating new users and setting up accounts), Windows 7/10, Office 365, Email, File recovery, Profile rebuilds etc.You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions.Assists in the creation of Active Directory Accounts, resolution of Incidents and Requests and it the front line for all IT user related queries, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met.ESSENTIAL SKILLS WILL INCLUDE:
Keyskills :
Active Directy HelpDesk ITIL. Service Desk Windows 7 Windows 10