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Customer Support Administrator

Job LocationBulwell
EducationNot Mentioned
Salary22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is seeking to appoint a Customer Support Co-ordinator as the primary interface between the organisation and their customers, with the aim of delivering the highest levels of customer service!

  • Location: NG6 - Accessible by public transport
  • Salary: £22,500 per annum
  • Hours: 37.5 hours per week, NO WEEKENDS!
  • 25 days annual leave + stats
Responsibilities: Manage end to end customer service experience Check and record customer interaction with the tools provided Collation of monthly reporting statistics Effective use of company IT tools Taking ownership of operational customer issues through to resolution Accurate collation of monthly billing for customers Work in a commercially efficient manner (timely returns, most economic courier etc) Clear understanding of contractual obligations for each customer Build strong working relationships with contracted customers and internal service providersSkills and Experience: Good working knowledge of MS Office packages Good knowledge of office systems Proven customer services experience Excellent telephone manner and interpersonal skills

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