Customer Support Administrator

Job Location	Bruntingthorpe
Education	Not Mentioned
Salary	£18,137 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Our client, one of the leaders in Automotive solutions is looking for a Customer Service Administrator to join their PDI team on a temporary to permanent basis.Immediate startMonday to Friday 9am-530pmTemp to perm£8.72ph (£18,137 pa)Key responsibilities-

Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.

Efficient and accurate filing of vehicle documents

Process daily post, ensuring all documents are posted to the correct customers on time.

Responsible for booking in units at multiple Vehicle solutions locations.

Responsible for using multiple external customers databases and systems

Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary

Be the point of contact for our customers and develop and maintain excellent relationships with our vendors

To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs

Contact with key customers both within the business and external in order to enhance the customer experience

Ideal candidates will have-

Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction

Excellent interpersonal and communication skills both verbal and written.

A keen eye for detail and accurate data entry skills

Strong administration skills

If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.Working through Caraires...(1) We pay the same hourly rate as your permanent equivalent from day one.(2) We pay 2% employer contribution towards your pension rising to 3% from beginning of April 2019.(3) We pay annual leave as you accrue it from day one.(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.(7) We will deliver seasonal gifts as a token of recognition for your hard work.Like us on Facebook!The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.To view our Privacy policy please log on to our website.

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