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Customer Service Administrator

Forde Recruitment Ltd
Job LocationBruntingthorpe
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time or part-time Opportunity for temporary to permanent contract

Job Description

Our client looking to recruit a customer support administrator to join their team in Bruntingthorpe. They are on of the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers.Role:

  • To oversee a growing portfolio of customer accounts ensuring these are administered and managed effectively and in line with agreed SLAs. In addition to ensure all customer interaction is to a high standard and provides the experience expected.
  • Process Management
  • Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
  • Efficient and accurate filing of vehicle documents
  • Process daily post, ensuring all documents are posted to the correct customers on time.
  • Responsible for booking in units at multiple Vehicle solutions locations.
  • Responsible for using multiple external customers databases and systems
  • Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.
  • Customer Service
  • Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
  • Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
  • To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
  • Contact with key customers both within the business and external in order to enhance the customer experience
Skills:
  • Experience of working within rigid regulations and procedures
  • Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
  • Excellent customer service skills
  • Strong administration skills
  • A keen eye for detail and accurate data entry skills
  • Excellent interpersonal and communication skills both verbal and written.
  • Able to use your initiative and be flexible, reacting to change quickly and effectively
  • Able to work as part of a team to ensure successful delivery of a sale
  • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload
Forde Automotive is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currentlyreceiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue tosearch on our website for future vacancy

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