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IFA Support Supervisor

Oakley Recruitment
Job LocationBromsgrove
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Bromsgrove. This is an excellent opportunity to join a thriving fast-paced environment as an IFA Support Supervisor. This role offers hybrid working. Summary You will oversee and line manage a team of IFA Administrators to ensure timely, efficient and accurate administrative support to the IFAsDuties and Responsibilities

  • Line management of all members of the team
  • Point of contact for clients, life offices and members of the business
  • Dealing with any staffing or workflow issues/requirements within the team
  • Identifying training needs for all team members
  • Identifying any process issues/improvements and escalating for investigation by the Operations department
  • Ensuring that all workflow within the team is dealt with in accordance with the compliance departments guidelines
  • Ensure that the team adheres to all SLAs in relation to the support of their advisers, assisting with daily workflow wherever necessary
  • Provide training, coaching and support to other team members
  • Interviewing potential candidates as part of the recruitment process
Skills and experience
  • Previous experience of supervising within a similar role coupled with Financial Services knowledge and understanding
  • Previous experience in training, coaching and supporting team members
  • Effective organisational and planning skills
  • Able to work to deadlines
  • Able to forge and develop relationships
  • Experienced using Microsoft Word, Excel and Outlook
Package and benefits
  • Monday - Friday 35 hours, between 8am and 6pm
  • 25 days holiday
  • Free parking
  • Contributory pension scheme
  • Death in service x4 salary
  • Medical Cash plan scheme
  • Discounts on products and services
  • Discounted gym membership
  • Social events
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting forOakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NInumber will be required, as part of your interview process.

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