Civil Enforcement Officer

Job Description

RECRUITMENTiQ is working in partnership with a local Council that operates a range of parking services on behalf of both Bromsgrove and Redditch Councils.Our staff are at the heart of what we do, and as a result, we are always looking to recruit, develop and retain the very best talent we can find. Thats why, as well as a satisfying job, we offer a range of attractive benefits, such as generous holiday entitlements,a pension scheme, plenty of opportunities for personal development, and generous discounts.We have two positions available and were looking for conscientious and approachable individuals, with experience in dealing with the public to join our Parking Services Team.Youll be employed by the District Council but will be working in the Bromsgroveand Redditch areas, undertaking Civil Parking Enforcement on behalf of the local authority. There will be a requirement to take on other duties as required and provide support to the surrounding areas.This is a varied role, which involves issuing penalty charge notices to vehicles parked in contravention of the Traffic Regulation Orders for on-street locations in both Redditch and Bromsgrove and also in the Bromsgrove District Council and Redditch BoroughCouncil off-street car parks. Work is completed mainly on foot and will involve moving between sites.It will depend on where you are working, but on a daily basis, duties will involve patrolling off-street car parks, on-street locations and helping with the Pay on Foot equipment and ticket machine checks in Bromsgrove. You may also assist customers using theshop mobility facilities in Bromsgrove. The role enables you to make a difference in the way people are able to use and accessible parking spaces.The role is a full time, 37 hours per week and will require you to work flexibly on a rota basis, covering a variety of shifts including weekend and evening working.With a good standard of education with qualifications in English and Mathematics, youll need to be highly motivated with good interpersonal skills and be able to confidently and calmly handle sensitive (and sometimes confrontational) situations in a professionalmanner, where being firm but polite is a necessity. You will need good communication skills and an ability to work on your own initiative.The ability to travel and patrol around the districts and outlying villages is essential, and you will need to have access to and use a vehicle to carry out these patrols (business insurance for your vehicle will be required).The role will involve working outside alone in all weathers and walking for long periods, (seven or more hours per day).You will need to be able to work on a rota basis and cover a variety of shifts including evenings and weekends.You will need to be proficient in IT and have a good standard of education including qualifications in English and Mathematics.You will have experience of working in a customer service environment, ideally in a similar role, and you must be able to communicate effectively and work under pressure whilst remaining calm and professional.Experience of dealing with confrontation and difficult situations, and experience of using a handheld computer would be an advantage, however full training for the role will be given.