Conveyancing Team Leader

Job Description

Role: Conveyancing Team LeaderSalary: up to £37kLocation: Altrincham (after 3 months’ probation you can work from home up to 3 days a week)Timings: Monday to Friday 9am - 5pmReports to: Head of Residential conveyancingConveyancing Team Leader Job spec:The main role of the Team Leader is to efficiently oversee a portfolio of residential sale and purchase transactions. You will manage and motivate a small team of Case Handlers to achieve conversion, compliance, and client care objectivesConveyancing Team Leader Duties:

• You will manage and motivate a team of Case Handlers
• You will promote our clients Vision, Mission and Values throughout the team
• You will establish and manage relationships with introducers into the department
• You will ensure our clients and introducers always receive the best possible service to ensure we receive excellent feedback and repeat business
• You will ensure that you and your team members use the case management system fully and will follow all company guidelines when doing so
• You will be responsible for ensuring all completions go through on time
• You will carry out audits to ensure best practice
• You will assist your team assist in forming good habitual practice for compliance, MI, telephony, file, workload management and practical guidance on how to run a caseload successfully, with service and proactivity
• You will observe and correct telephony anomalies anticipating requirements for planned and unplanned absence. Accessing the appropriate telephony systems to facilitate.
• You will utilise Management Information tools to influence best practice and track behaviours
• You will manage workload volumes within your team by monitoring incoming instructions maintaining agreed capacities levels with forward planning and proactive action
• You will identify & facilitate training to enhance team effectivity
• You will be responsible for next stage referral for escalations from Case Handlers dealing with any potential complaints as soon as they arise and working with the Client Services Manager on formal complaints to ensure they are addressed swiftly
• You will influence and be accountable for your teams output, fee generation and target adherence You will assist Case Handlers in compliance adherence and breach log entries
• You will sign off holidays for direct reports
• You will ensure rotas and time keeping complied with
• You will complete appraisals in accordance with company policy
• You will assist in recruitment and interviewing new members when the requirement arises
• You will complete delegated tasks such has post completion resolution, ledger balances
• Complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and department in a timely manner

Training and development

• You will ensure that you fully understand and adhere to all the relevant company policies and procedures as set out on the Training Portal and the Company Intranet
• You will undertake all training and reading allocated to you on the Training Portal (Access Training) in the timescales set by the Training Team
• You will ensure you attend all other training sessions that are rolled out to you by the Training Team

Essential skills

• At least 5 years’ experience as a Conveyancer running your own high-volume caseload
• Strong management skills
• To show an ability to deal with clients to the very highest standard of care
• Keen eye for detail, with strong organisational skills, and the ability to prioritise your workload and that of others
• Strong problem-solving skills
• Good IT skills and Experience of using a case management system (ideally Proclaim)
• Able to interpret and maximise management Information resources
• A conveyancing qualification would be desirable
• Confident in building and maintaining business relationships through excellent communication and service delivery
• Have proven track record of providing proactive, consistent, and efficient client services and legal advice
• To have excellent written and verbal skills including an ability to deal with verbal and written complaints
• Forward thinking, proactive with demonstrable energy and self-motivation

Keyskills :
Case Management Conveyancing Management Skills Completions