Business Centre Manager Facilities management

Job Location	Broadheath, Altrincham
Education	Not Mentioned
Salary	£30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Title: FTC Business Centre ManagerSalary: Upto £30,000 (Pro Rate) Hours: 9am - 6pm Monday - Friday (FTC until 15th June 2024) Location Altrincham WA14Interviews to be taken place in Janurary 2024 General * Take responsibility for own learning and development.* Actively participate in, and drive, activities that improve the quality of the service.* Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates* Where role requires line management of direct report* Any other duties reasonably required by your line managerResponsibilities include but are not limited to;

Carry out customer viewings
Engage in the sales process from customer viewings to signing office agreements.
Own and drive the customer journey from end to end, ensuring we are consistently exceeding customers expectations and maximising conversion
Onboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move in feedback)
Retention - own the end to end renewal process
Processing of supplier invoices
Monthly invoicing
Reviewing and managing site P&L against budget
Achieve budgeted profit for your Centre
Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.
Engage in regular networking events
Build relationships with local Commercial Real Estate Agents

Customer Experience:* Take full responsibility for customer service within centre* Responsibility for the prompt resolution of all customer queries/enquiries* Understand the output of the NPS, ensuring agreed Action Plan is delivered* Manage customer move in and out efficiently, cost effectively and smoothly* To ensure meetings room standards are maintained (ie furniture layout set-up as requested and equipment checked)* Work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.* Responsible for the day-to-day operation of the business centre* Daily walk round to confirm that standards of appearance are being maintained.* Ensure that company procedures are adhered to.* Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly vacuations, identification of hazards of slips, trips and falls etc.#CPProfessionalThe Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.

Keyskills :
Business ManagerCustomer ServiceNegotiationAccount managementReceptionistAdministratorClient RelationshipCommercial ManagerFacilities managerManagement facilities

APPLY NOW