Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Client Experience Manager

BMA RECRUITMENT LTD
Job LocationBroadheath, Altrincham
EducationNot Mentioned
Salary£20,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Client Experience ManagerLocation: AltrinchamHybrid: Yes up to 3 days work from home after probation periodSalary: £24kTimings: Mon - Friday 9am - 5pmEssential skill: Conveyancing experience or estate agency experienceClient Experience Manager roleOur client is a award winning law firm recognised for their outstanding service and quality of work. Our client offers great working environment and provide great support with a supporting team and managment.The purpose of the CEM is to ensure that our clients receive the best possible service from our clients by keeping them fully up to date with their property transaction through regular communication.Duties,

  • General customer support via telephone and email
  • Outbound calls - proactively contacting clients at key points throughout the legal journey
  • Guiding and supporting the client through the conveyancing Journey
  • Answering clients’ questions in an efficient and timely manner
  • Ensuring the firms AML policy is adhered to
  • Managing the clients’ expectations through clear and informative communication
  • Develop a trusted advisor relationship with clients
  • Conducting and gathering consistent customer perception data and informing the relevant team or management of important/ recurring issues to ensure consistent customer care is being provided
  • Gathering detailed customer experience feedback and ensure it is reported through our CMS
  • Ensuring issues are resolved quickly and efficiently
  • Liaising with external teams, including legal, IT and New Business to ensure a smooth customer journey from file opening through to completion
  • Actioning and tasks
  • Analysing trends in customer experience data and reporting to head of CRM to help create ways to improve our processes, product, or technology (Senior)
  • KPI management for the team (Senior)
  • Utilising MI data to manage resource / cover holidays and absence (Senior)
  • Competency in complaints resolution (Senior)
Essential skills
  • Must have experience in either customer service / property / or legal sectors
  • A proven ability to learn new IT systems
  • Excellent written and verbal communication
  • Confident and professional telephone manner with the ability to build rapport quickly
  • Strong attention to detail
  • Strong organisational and problem-solving skills

Keyskills :
CEMConveyancingCustomer Service

APPLY NOW

Client Experience Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved