Travel Team Leader

Job Description

Are you an experienced leader, with a passion for peopleDo you have a passion for travelReedhave partnered with an exciting,Central Bristolbased Travel company that offer their services Internationally. Supporting with the hire of their nextSales Team Leader,joining the business on a fulltime, permanent basis.This is an integral role within the business, where you will be working closely with a team of both experienced and new Sales Consultants (Up to 7) who provide an outstanding service to new and existing customers.Our client is all about providing a high quality, but friendly and personable service and the Team Leader would be expected to align to these values.Although travel experience would be beneficial, previous leadership experience is the priority. An interest in travel (who hasn’t!) would be a bonus, but products/business/services training will be provided to the successful applicant. If you’ve got anyknowledge of destinations such as Japan, South Korea, Vietnam, Cambodia, Laos, Thailand, Malaysia or Borneo, then this would be advantageous.Hybrid working: 3 days per week in the office to provide in-person support to your team. Requirement to be fully office based just for the first 3 weeks for training.Location: Central BristolHours: Mon – Fri. 9 – 5.30About: Full Time, PermanentSalary: £30,615 - £33,454Bonus: £6,000 per yearJob purpose:To maximise the performance of your team of Travel Consultants, driving them to hit individual and team targets in productivity, sales, service and profit.Duties:Maximising your teams potential to convert suitable enquiries to bookingsCoach, inspire, guide and motivate your team to get the most out of every individual, supporting them to hone their sales skills, deepen their destination knowledge and excel at customer serviceCoaching them through challenges and difficult situationsFocus on making sure all opportunities are maximized – whether that be ensuring each new client enquiry is given the best chance to convert or ensuring that any complaints are handled as effectively as possibleBuild a supportive team culture for all individuals, motivating and inspiring the team to reach their potential whilst also encouraging personal responsibility and ownershipOnboarding of new starters, designing and delivering training while ensuring it is embedded effectivelyActively look for opportunities for improvement from all team members, using data to help analyse their performanceDaily team meetingsWeekly 1-2-1 check-insMonthly individual TC performance reportsBiannual performance reviewsTraining sessions and resourcesComplaint handling escalations where requiredAbout you:Proven leadership ability, whether gained in a personal or professional capacitySales experience, ideally in travel or a B2C environmentComplaint resolution skillsStrong coaching skills; ability to guide and coach others to fulfil their potentialExcellent IT skills, particularly knowledge of CRMs or similarStrong interpersonal skills, able to establish rapport and build relationships quickly and effectivelyExcellent communicator, able to adopt style and approach to suit different audiences/contextsStrong teamwork skills, and an understanding of successful team dynamicsBenefits:25 days A/L + BH (Rises to 28 days)Birthday day off3% employer pension contributionEmployee Assistance ProgramEnhanced parental leave