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Customer Administration Manager

red recruitment
Job LocationBristol
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Red Recruitment is recruiting for a Customer Administration Manager to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generoussalary of £35,000 per annum.Benefits and Package for a Customer Administration Manager:

  • Salary: £35,000 per annum
  • Hours: 35 hours per weekMonday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half)
  • Contract Type: Permanent
  • Location: Broad Quay House, Bristol City Centre
  • On going training and professional enhancement opportunities
  • Pension plan
Key Responsibilities of a Customer Administration Manager:
  • Leading and motivating a team of sales support co-ordinators
  • Collaborating with sales management to optimise sales processes and improve overall efficiency
  • Co-ordinating work-flow within the team to ensure timely and efficient support to the sales team
  • Generate regular reports on team performance and key metrics to Senior Management
  • Analysing sales support metrics and data to identify trends, areas for improvement and opportunities for growth
  • Act as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all departments and the client/Intermediary
  • Collaborating with Sales Management to optimise sales processes to all aspects of sales support activities
  • Undertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member
Key Skills and Experience of a Customer Administration Manager:
  • Line Management is a critical skill requirement
  • Experience within a regulated or controlled environment.
  • Experience of leading an administration function demonstrating excellent results.
  • Experience of handling conflict and handling difficult situations.
  • Experience of creating a high performing working environment
  • Strong technical, computer skills, fully competent with Excel and other Microsoft packages
  • Proactive approach to work and analytical problem solving skills.
  • The ability to plan and organise team and own workload, and work well under pressure.
If you are interested in this position, please apply now!Red Recruitment (Agency)Required skills
  • 1management
  • 1customer service
  • 1contact centre

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