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Job Location | Bristol |
Education | Not Mentioned |
Salary | £32,000 - £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Team Leader - Contact Center.We have a new position open for a (Contact Centre/Helpdesk) Team Leader to join our multi-channel client communications centre.As a Team Leader you will be responsible for leading and motivating a team of 10-12 customer service advisors to deliver exceptional client service to our 1.8million clients by meeting service delivery and call targets. This is an exciting time to lead,coach and motivate colleagues and ensure a brilliant client experience, drive operational excellence and efficiency, and champion change during an exciting transformation journey. You will be supported and report into the Helpdesk/Operations Manager.The position has come available due to internal promotion from our exiting team leaders and growth within our Omni channel function.Our omni channel function is made up by five key departments.