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Sr. IT Service Desk Engineer- hybrid - Bristol

Job LocationBristol
EducationNot Mentioned
Salary£50,000 - £55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Senior IT Service Desk Support Engineer - Hybrid - BristolPosition: Senior IT Service Desk EngineerLocation: Remote working (2 days per month travel to Bristol HQ)Salary: £50-£55k + Competitive BenefitsAre you a skilled 3rd Line Service Desk Engineer working for an IT Managed Service Provider Do you have a long-term vision of contributing to infrastructure projects and designing cost-effective solutions Join a trusted IT Managed Services provider withover 26 years of industry excellence, currently experiencing remarkable growth due to heightened client demand with frequent opportunities to nurture your development.Why Join UsIndustry Leader: Be part of a well-established IT Managed Services provider with a strong track record spanning over two decades.Growth and Development: Seize the opportunity for exponential professional growth, with a clear path to transition into Infrastructure project-focused roles.Comprehensive Training and Mentorship: Benefit from a robust training and mentorship program, with full financial support from the company towards gaining relevant certifications to advance your career.Key Responsibilities:

  • Provide expert 3rd Line Support for clients backend infrastructure, ensuring seamless operations.
  • Conduct in-depth research, diagnosis, troubleshooting, and solution identification for customer issues.
  • Actively manage escalations, ensuring all tickets are resolved promptly.
  • Cultivate and nurture customer relationships, fostering key accounts development.
Essential Experience:Ideal candidate should have an combination of on-Prem backend and Modern Workplace Cloud technologies below
  • Proven experience as a Senior Service Desk Engineer within an IT Managed Services Provider environment.
  • Expertise in On-Prem backend Infrastructure & Modern workplace cloud technologies
  • Office 365 Product Suite
  • Azure Active Directory
  • Windows Server
  • VMware; vSphere or Hyper-V
  • MS Exchange
  • MS SharePoint
  • MS Remote Desktop Services
  • SCCM
  • Network LAN & Wireless
  • SAN Fabric
  • SAN
Additional Benefits:Competitive Salary and Benefits PackageRemote Work FlexibilityFurther Training and Development OpportunitiesFull Financial Support for relevant CertificationsJoin us in shaping the future of IT Managed Services! Apply now and embark on a fulfilling career journey with a distinguished IT MSP.

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