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Senior Service Manager - Bristol

Appcastenterprise
Job LocationBristol
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Description Senior Service ManagerFull time Bristol / HybridWhy Rolls-RoyceAn exciting opportunity has arisen for an experienced, dynamic individual to join Rolls-Royce in the role of Senior Service Manager. This is a demanding but rewarding role and you will be joining the team at a challenging and exciting time providing an effective interface for the business for all IT Service Operations tasks.Work with us and well welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.Your needs are as unique as you are. So we encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work.What you will be doing:

  • Provide an effective interface for the business for all IT Service Operations tasksUnderstand business priorities, IT performance and issues at a business unit level.
  • Engaging with the business and business partners with effective governance.
  • Drive MIM calls with the support of the ITOC and suppliers, ensuring that there is clear supplier accountability and rapid action taken to restore service.
  • Provide advice and insights to the business regarding the improvement of performance and/or productivity of systems.
  • Act as the point of escalation for all critical service issues.
Who were looking for:At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviors and are an essential component of our assessment process and are fundamental qualities that we seek forall roles.
  • Demonstrable delivery of results in an operational or service delivery role.
  • Good hands-on IT skills.
  • Strong relationship management including communication skills.
  • Experience in problem solving & and understanding of the broader business context (business acumen).
  • Exposure to various key business aspects, shop floor, manufacturing environment & Engineering.
Join us & Pioneer whats possiblePioneers of PowerWe are an equal opportunities employer. Were committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have,the more successful well be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.We welcome applications from people with a refugee background.You can learn more about our global Inclusion strategy at careers.rolls-royce.comClosing date: 9th August 2022 Job Category Information Technology Posting Date 27 Jul 2022; 00:07

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