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Senior Customer Service Advisor

RE Recruitment
Job LocationBristol
EducationNot Mentioned
Salary£23,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Senior Customer Service AdvisorBristolUp to £30,000 DOEMonday to Friday 8:30am to 5pmDue to expansion, Our client is looking for a customer service advisor to support their customers and colleagues with enquiries, maintain patient records and achieve complaint resolution. You will be confident in helping customers via phone and email andkeen to take ownership of the queries; identifying the best solution to resolve their query first time. You will be joining a small, friendly team.The role -

  • Ensuring excellent customer service isprovided.
  • Directly reporting to the Customer Service Manager; to achieve the support team and company objectives.
  • To respond to all customer contact through telephone, email and social media.
  • To produce correspondence in an accurate and professional manner
  • To be responsible for accurate data input
  • To ensure all complaints are managed effectively and escalated appropriately, when they can not be resolved at first point.
  • To communicate effectively and professionally with third-party organisations.
  • You will be the voice of our customers, representing their needs throughout the rest of the business.
The person
  • Previous office based Customer Service experience.
  • Proven track record of successfully handling complaints to an exceptional standard
  • Proficient in Microsoft Office and email systems
  • Discreet and able to maintain confidentiality.
  • Accurate and professional communicator both verbally and written.
  • Positive attitude and strong work ethic.
  • Excellent time management: organisational and prioritisation skills.
If this role sounds like something you are interested in, please click APPLY or email or callCOM1

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