Senior Analyst - Customer Interactions

Job Description

End Date Wednesday 18 January 2023 Salary Range £48,784 - £60,980 We support agile workingclick here for more information on agile working options.Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary As a Senior Insight Analyst, youll be responsible for leading on the delivery of impactful, commercially focused insight and working closely and engaging with a range of partners. Job DescriptionAt Lloyds Banking Group (LBG), were motivated by a clear purpose - to Help Britain both recover and prosper. And as the UKs largest digital, retail and commercial bank our colleagues are passionate about making a difference to customers and communities.Operating within the Chief Customer Office (CCO), our Value Analytics & Modelling team use group customer level data to transform the experiences of our customers. At the heart of our strategy is Customer Relationship Growth which seeks to truly transformour interactions eco system into a world class capability, and connect personalised decision making across the group including pricing, customer services, credit risk, fraud, etc.Analyst roles exist in our Product & Channels team, our Customer team, and our Personalisation team, and your application will be considered across all similar roles. The roles sit within a community of insight, analytical and data engineers, who work tohelp Lloyds Banking Group consistently deliver its commercial and customer driven outcomes. Youll get opportunities to deliver genuine value and directly support our customers.As a Senior Insight Analyst, youll:

• Be responsible for leading on the delivery of impactful, commercially focused insight and working closely and engaging with a range of partners.
• Perform accurate data mining and extraction from relevant structured and unstructured sources to support the development of new insight solutions
• Manipulate, interpret and challenge data using a variety of data modelling tools and apply statistical techniques to understand key drivers, risks and opportunities
• Translate analysis into insight to convey the story in a manner collaborators understand and can use
• Ensure the timely delivery of insight solutions and be responsible for the resolution of design issues and risk
• Suggest the continuous development and shaping of data layers to meet evolving business requirements, supporting the delivery where appropriate
• Promote the prominent use of data and analytics in CCO

About you:Youll have strong analytical curiosity and storytelling capabilities, with the ability to turn sophisticated requests into insight, and translate that insight into commercial and actionable recommendations. We welcome a variety of analytical backgroundswhich will complement the capability we already have within the team.Specifically, youll need to have:

• A strong grounding in the principles of advanced analytics and their application to real-world business problems.
• Advanced SQL skills (ideally Teradata) and experience of working with large datasets in a similar analytical or data modelling role.
• A commercial and strategic approach with ability to provide analytical solutions to business objectives and problems.
• The communication and relationship skills to work effectively with a variety of technical and non-technical partners.

Ideally, it would also be advantageous if you have:

• Technical experience using data science tools such as Python.
• Experience of working with others (both analytical and business) to deliver a common goal.
• Knowledge of customer interactions and/or experience working with retail banking data.

What we can offer you in return:In addition to the competitive base salary youll also receive:

• A 4% flex cash pot to spend on benefits (or take as cash)
• Discretionary annual group performance share bonus
• Generous employer pension contribution up to 15%
• Private medical health cover
• Access to share schemes and staff discounts
• 30 days holiday entitlement plus bank holidays

Whilst the majority of the team are based in Bristol and this is our preference, we would welcome applications for other locations where the wider team is also located. Our hybrid working model continues to evolve across CCO, and our colleagues work a minimumof 1 day per week in an office. This will then increase to 2 days per week alongside working from home.Were a function passionate about encouraging an environment of professional development and will give you opportunities to stretch. We also recognise colleagues for their contribution and performance as part of our colleague charter.As a Group we celebrate the diversity of our peoplewere building a truly inclusive work environment where all of our colleagues have the chance to create a real difference.And if you need any reasonable adjustment to participate in the application or interview process just let us know.So if you have the skills and background wed love you to come and work with us to transform the groups next chapter into reality. What are you waiting forAt Lloyds Banking Group, were driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us youll have a key role to play in shaping the financialservices of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.Were focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunityto make a real difference.