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Rehabilitation Case Coordinator

Health Case Management Limited (HCML)
Job LocationBristol
EducationNot Mentioned
Salary£23,500 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Rehabilitation Case CoordinatorBristol£23,400 - 25,000We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets.From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and representthem.As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey. About the Role We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. Youll be instrumentalin ensuring their clients receive the right treatment at the right time.Every case is different which means this role offers a lot of variety, and will see you:

  • work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
  • liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment. and follow up with clients and customers.
  • create and manage case information on the bespoke system to ensure a smooth journey for clients and customers.
  • help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
  • use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.
take an empathetic and understanding approach when making decisions regarding an individuals healthcare, taking into account the perspective of all parties. Benefits
  • 25 days annual leave
  • Your birthday off
  • 6% company pension contribution
  • Bike to Work Scheme
  • Medicash Health plan
  • Enhanced Maternity/Paternity/Adoption and Shared Parental leave
  • 2 voluntary days per year
  • Long Service Awards
  • Employee Wellbeing Seminars
  • CPD opportunities
  • Professional memberships paid for (role dependent)
Essential Skills
  • Calm and confident in all communication, explaining things clearly both over the phone and by email.
  • Comfortable working with a range of IT systems including Microsoft 365 and our own bespoke systems.
  • Excited to learn new information and prepared to get to grips with the complex nature of the industry.
  • Focused on delivering an excellent service with absolute attention to detail and a right first time approach.
  • Able to take an analytical approach to problem-solving, using all the information available to find the best solution.
  • Experience within the insurance or medico-legal sector highly preferred.
If this aligns with your skillset, apply to this Rehabilitation Case Coordinator role today and well be in touch with the next steps. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or theirpre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinicaloutcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civilpartnerships.

Keyskills :
communicationcustomer serviceadministrationcoordinationrehabilitation management

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