Recruitment and Training Associate

Job Description

What youll be doing

• To support the efficient and effective delivery of recruitment and training to Omnichannel colleagues through proactive organisation and planning activity.
• Be part of ensuring the delivery of positive candidate and colleague experience by supporting the pre and on boarding of candidates and inital training in the team
• Co-ordinate consistent tracking system for all recruitment activity from advert to hire Support call screening activity of candidates to shortlist for hiring managers
• Co-ordinating interview activity and availability with hiring managers
• Participate in any on site recruitment events or offsite external recruitment fairs/visits
• Candidate communication through the whole candidate journey
• Administration and maintenance of learning applications and processes including Workday Learning, Confluence, Clever Nelly (overseeing maintenance of users and question banks)
• Shared mailbox management - Recruitment and Nelly mailbox
• Scheduling, co-ordinating and booking on colleagues to training sessions delivered by the Training team, working with WFM/P&P/Managers so client service is not impacted
• Supporting with audit and governance activities - coordinating the regular review of learning content owned by Training team, and Nelly question reviews with SMEs across the business Capturing survey feedback for recruitment and training activities (i.e.from new colleagues) to assess effectiveness and suggesting areas of opportunity for the team
• Supporting in creating MI updates/dashboard for the team, Service leaders and managers - for visibility and awareness

About youEssential

• Experience working in customer service or administration.
• Proven ability to work to a high accuracy and service.
• Excellent interpersonal, organisation and communication skills.
• Proactive and driven, taking ownership.
• Computer literate and competent in Microsoft Office.
• Ability to work under pressure.
• A strong desire to learn.
• English and Maths GCSE grades C / 4 or above (or equivalent qualifications/experience)

Desirable

• Experience working in a recruitment or training role

We know that sometimes people can be put off applying for a job if they dont tick every box. If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply. Wed love to hear from you!Interview process

• Competency based interview conducted either in person or on Microsoft teams

Working Schedule

• Monday to Friday, shifts between 8am - 6pm. 37.5 hours a week

Whats on offer

• Discretionary annual bonus & annual pay review
• 25* days holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HLs future
• Income Protection & Life insurance (4 x salary core level of cover)
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HLs sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers* up to 30 days depending on role level & increasing with length of service