People System Analyst, Oracle HCM Cloud, HR, Fusion

Job Description

Are you familiar with Oracle HCM Cloud Modules Do you have good analytical skills and the capability to provide 1st line support relating to HR system queries and issuesWith over 1600 people across 9 UK offices, we are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment, and insurance.We are recruiting for a People Systems Analyst for our People Team to work from Cheltenham, Bristol or Birmingham. You will have HR System expertise, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle FusionHCM application modules).Following the implementation of our new HRIS earlier this year, this exciting opportunity has arisen to share your expertise and act as our System Expert; supporting the team with analysis, troubleshooting, testing and implementing improvements and supportingthe existing user base and business post hypercare.Our fun and growing People Team are based across Cheltenham, Bristol, Birmingham, and Amersham.The team provides a full HR service to the Firm encompassing Total Rewards & People Solutions, People Experience, Organisation Development & Talent, Resourcing andTalent Acquisition, and HR Operations. Whilst the role sits within the People Team, collaboration with the IT team is also expected.ResponsibilitiesKey activities in supporting the HCM Oracle cloud-based system include:First Line Support:

• Serve as the initial contact point for all HR System queries
• Efficiently triage and respond to queries, providing accurate information and resolving issues in a timely manner or escalating either internally or externally to our service support company as required.
• Ensure excellent customer experiences through clear and empathetic communication while addressing user concerns.

Troubleshooting and Issue Resolution:

• Investigate and troubleshoot technical problems and errors related to the HR System; collaborating with relevant teams to identify root causes of issues; use knowledge to understand the impact of system changes and implement effective solutions.

System changes, Testing and Functionality Support:

• Support analysis of requested business changes to ensure changes meet business requirements and add improvement and efficiencies to BAU activity and user experience.
• Assist in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following the updates.
• Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations.
• Support with the preparation and implementation of mass system data uploads, working with SME’s and Business Areas to help upload bulk changes in an efficient manner.
• Provide valuable feedback on system performance, user experience, and potential improvements.

Training and Documentation:

• Create, maintain and update training materials and process maps , ensuring they are accurate and up to date and aid in user understanding and adoption.
• Conduct training sessions for colleagues and other departments on new functionalities and conduct refresher sessions as needed.
• Ensure documentation and user guides are kept up to date following issue resolution, system fixes and planned changes and that relevant users are notified of updates
• Assist in change management activities related to system updates.

Change Management and Project Support:

• Participate in change management initiatives related to the HR System, aiding in the successful adoption of new processes and functionalities.
• Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience.

Project Work

• Undertake projects to develop People Team provision and efficiency e.g., process improvement activities that relate to the HR System
• Any other reasonable task as advised from time-to-time. Support, Implement and Maintain Information Security procedures and activities in accordance to Barnett Waddingham’s Information Security Policy.

The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role.Experience/Qualifications

• Familiarity and experience of Oracle Cloud Applications, especially Human Capital Management is essential: Oracle HCM / Oracle Fusion HR.
• Experience working with a HR team would be an advantage.
• Experience in a similar role providing 1st line support on issues relating to systems.
• Analytical skills to diagnose and resolve system issues effectively.
• Knowledge of HR processes, policies, and procedures to effectively support users in their tasks is desirable, but not essential.
• Excellent verbal and written communication skills (proficiently in English) to interact with users, understand their issues, and provide clear solutions.
• Proficient in the use of Microsoft Office suite of software.
• GCSE Grade 5 in Maths and English or equivalent.

Key Deliverables (Objectives)

Identify root causes of problems and implement appropriate solutions.

Improve user knowledge and understanding through training and by creating and maintaining key system documentation and user guides.

Convey technical information in a non-technical manner for users with varying levels of technical expertise.

Suggest improvements in system usage and processes based on user feedback.

Mostly work independently but with sound judgment to prioritise and escalate matters to colleagues/manager where appropriate.Ability...