Parts Advisor

Job Description

Are you an experienced Parts Advisor, looking to for a new and exciting opportunity, to join an established, successful business with a network of branches across the South West region Role - Parts AdvisorSalary - Up to £30,000 Basic, + Bonus / Commission ( basic dependant on experience )Working hours -Monday - Friday 07.30 - 17.30 + Every third Saturday 07.30 - 10.00Working for an established Plant & Machinery Parts distributor, basedat theBristol Depot.Reporting to the Parts Team Leader/ Depot Manager, the primary function of the role will be selling to the construction industry. Youwill play a key role in allday to day proactive aspects of the parts department, ensuring we delivery of the businesses corporate objective, to "grow our business by delighting our customers".Purpose of role:

• To deliver the best aftermarket support in the area covered by the depot, to all market sectors.
• To deliver the company corporate objective.
• To be the customers first point of contact, continuing with effective communication, managing the process through to delivery.
• To work in line with the Parts Team Leader & Depot Manager to achieve the Parts targets, budgets & objective.

Key Responsibilities:

• Support the team leader to ensure the budgeted parts profitability is achieved each month
• Support the team leader to ensure the departments parts sales are in line with company expectations, whilst reporting ideas and opportunities to increase monthly performance.
• Ensure all phone calls are efficiently captured and dealt with professionally.
• Customer Relationship Management to be conducted to company process.
• To achieve the depot customer target each month.
• Process orders & invoice out all parts within the company standard. Retail/Warranty/ Internal.
• Ensure all warranty parts are returned, (clean & tagged) stored, packaged & dispatched as per company process.
• To raise & escalate parts shortage or delay in delivery as per company process.
• Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
• Responsible for parts work area, H&S/housekeeping, kept within company standard.
• Monitor stock levels, report & investigate any discrepancies.
• Parts returns, to be carried out efficiently and within timescale to company standard.
• Goods inwards process to be managed to company standard.
• Work with colleagues to ensure departmental cover for absence & industry holidays.
• To carry out any other duties deemed to be reasonable within the individuals capabilities, requested by the depot manager.

Key Competencies:

• The ability to maximise sales levels from each call completed.
• Confident and professional.
• High personal integrity and honesty.
• Communication skills - ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved.
• The ability to work as part of a team.
• Organisational skills - ability to manage own workload effectively to ensure key responsibilities are met.

Additional information:

• 20 days paid holiday plus bank holidays.
• Full support and training will be provided.
• Pension scheme
• Free parking

Closing date 31.12.2023Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.To Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our PrivacyPolicy. To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the future.