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PALS Manager

Venn Group
Job LocationBristol
EducationNot Mentioned
Salary£17.63 - £20.99 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Interim HR Recruitment SolutionsInterim PALS Manager Immediately RequiredOur client, a well-respected NHS organisation in Bristol, is looking for a PALS Manager to come on board on a temporary basis until March 2024 with the potential to go permanent if successful.Location: Bristol (Fully Onsite)Hours: 37.5 hours per week (Monday-Friday)Length of Contract: March 2024Hourly Rate: £17.63 -£20.99 via UmbrellaVacancy: 71443Day to Day Duties:

  • Overseeing the day-to-day delivery of a responsive, caring service that meets the needs of patients, families, carers and visitors
  • Supporting the PALS and Complaints Officers in their roles, providing line management, well-being support and an escalation point for complex cases
  • Accurately measuring and recording activity and providing clear and concise reports to the Trust (e.g through Divisional Patient Experience Group)
  • Effective partnership working with key external stakeholders (e.g. Carers Support Centre, Healthwatch, local MPs)
  • Developing and maintaining positive working relationships with the Complaints
  • Team, Divisional Patient Experience Leads, Chief Executive’s Office, Divisional
  • Directors of Nursing, Service Managers, Matrons and ward, clinic and Administrative staff
  • Ensure PALS is a visible and accessible point of contact for patients, their families and carers and other visitors to the hospital (on Trust website, posters, leaflets)
  • Effectively manage the PALS team providing direct line management to staff members. This includes providing regular support, one-to-ones, and promoting team working and skill sharing with the Complaints Manager. This also includes leading recruitment wherenecessary
  • Ensure PALS is a responsive service, upholding key targets for timeliness (initial acknowledgement within 1 working day, response/resolution within 5 working days)
  • Supporting the PALS team and Trust staff with complex cases. This may include having to take the lead with angry or distressed patients/families
  • Provide cross-cover for the Complaints Manager during periods of absence. Head of Patient Experience Patient Experience Manager PALS Manager Senior PALS & Complaints Officer PALS & Complaints Officer PALS & Complaints Officer Complaints Manager PatientExperience Administrator Senior PALS & Complaints Officer PALS & Complaints Officer
  • Ensure the service is accessible to all patient groups and that the team are aware of how to support those with communication or access needs
Essential Skills:
  • Educated to degree level or equivalent breadth of experience and training acquired through a combination of qualifications, training and on-the-job experience in a relevant field
To be considered for this position and for further information on this and other HR roles please send an updated CV to or call Peter Roberts or Nathan John on

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