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Job Location | Bristol |
Education | Not Mentioned |
Salary | 23,161 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
The Company:Our client is one of the most dynamic refrigeration, heating, ventilation and air conditioning service providers in Europe. They offer innovative products and services, and market-leading refrigeration technology, for which we have received awards and industryaccreditations.The Job:On behalf of our client we are seeking an OVERNIGHT Operations Support Co-ordinator, this role will be organising and co-ordinator engineers to location in order to fix or undertake planned maintenance. Within this role you will be working with servicelevel agreements so ensuring tasks are completed within certain timescales.Responsibilities will include: Review and adjust processes and tasks when needed Follow all escalation procedures if performance within SLA cannot be achieved as required Constant use of internal and Clients systems ensuring updates are available at all times Processing paperwork and tasks quickly and accurately Providing excellent Customer Service to all Clients and internal Customers Maintaining and growing relationships with all suppliers and Sub Contractors.The Person:Our client is looking for someone who has good communication skills, good IT systems (there are a few internal systems to learn) and someone who is organised.The Benefits:22 days holiday, rising incrementally to 25, plus bank holidays. Private Medical Insurance, Income Protection Insurance, Life cover of 2x salary, Employee Assistance Program, Discount scheme including Gyms, Introducers Bonus Scheme and an excellent pensionscheme.The Hours:Overnights 12 hours falling between 4pm and 7am. 4 nights on and 4 off 12 hours per shift and its a rolling pattern, Shifts fall between 4pm start and 7pm start for 12 hours, so 4-4, 5-5, 6-6, 7-7, but generally its either a 4pm-4am shift or a 7pm-7am shiftwhich alternates or changes depending on annual leave. Its It is 100% home based but there could be up to 8 weeks training doing day shifts in Bristol head office before moving to Out of Hours and working from homeThe Location:Brislington (BS4) with car parking but working from home once trainedThe Salary:£23,163