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Operations Associate

Hargreaves Lansdown plc
Job LocationBristol
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

What youll be doing

  • Communicating with our Clients in a variety of ways depending on client preference, such as letter, email and chat.
  • Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and HL.
  • Adhering to and understanding the relevant policies, controls, regulatory rules applicable to your role.
  • Clear knowledge on when to escalate an issue or concern.
  • Able to identify and support vulnerable clients.
  • Supports the teams risk and control activities to ensure good client outcomes and risk management culture.
  • Working collaboratively with other teams within the business and external companies.
About youEssential
  • Experience working within financial services or another Client facing business.
  • Proven ability to work to a high accuracy and service.
  • Experience of dealing with internal or external clients.
  • Excellent interpersonal, organisation and communication skills.
  • Proactive and driven, taking ownership.
  • Highly computer literate and competent in Microsoft Office.
  • Ability to work under pressure.
  • A strong desire to learn and have a holistic understanding of a process or issue.
  • Proven track record in concern for and adherence to regulatory requirements.
Desirable
  • Experience working within Transfers/Estates
Interview processCompetency based interview conducted through Microsoft TeamsWorking ScheduleMonday to Friday, shifts between 8am - 6pm. 37.5 hours a weekOffice LocationOne College Square South, Anchor Rd, Bristol BS1 5HLWhy UsHere at HL, were the UKs number 1 investment platform for private investors, based in Bristol. For more than 40 years weve helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. Were steered by core values that promote service, quality, innovation, and opportunity in everything we do.Whats on offer
  • Discretionary annual bonus & annual pay review
  • 25* days holiday plus bank holidays and 1-day additional Christmas closure time
  • Option to purchase an additional 5 days holiday per year
  • Flexible working options available, including hybrid working
  • Pension scheme up to 11% employer contribution
  • Sharesave scheme - have a real stake in HLs future
  • Income Protection & Life insurance (4 x salary core level of cover)
  • Health care cash plans - including optical, dental, and out patientcare
  • Help@hand and an Employee Assistance Programme
  • Gympass - gym memberships and wellbeing apps available
  • Variety of travel to work schemes with free bike storage and shower facilities
  • An inhouse barista serving subsidised coffee and snacks
  • Join HLs sports, I&D networks and volunteering groups (two paid volunteering days per year)
  • LifeWorks Discounts on services, restaurants and retailers* up to 30 days depending on role level & increasing with length of service
We know that sometimes people can be put off applying for a job if they dont tick every box. If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply. Wed love to hear from you!Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.Please note, we are unable to provide employment sponsorship to candidates

Keyskills :
administrationclient

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