Major Incident Manager X2

Job Description

Competitive Salary + Bonus + Company Shares(This role is an office-based, 5 days a week in Bristol)Whats in it for You:This role offers an attractive salary package, including a bonus and company shares. If you are a results-driven Major Incident Manager with a passion for excellence and a desire to contribute to a global technology leader, we invite you to apply for thisrewarding opportunity.The Company:Elevate your career as a Major Incident Manager with a global technology powerhouse that has dominated the industry for over 50 years. Our client, a multinational technology leader, boasts an impressive £30bn+ annual revenue, fuelled by innovative solutionsand an unwavering commitment to customer satisfaction.Recognized for their global reach and dedicated customer base, they are expanding their Bristol team and seeking 2 dynamic Major Incident Manager to contribute to their continued success. We are interested in speaking with Mid to Senior Level candidates. (Please note that this is an office-based role in Bristol.)What you will do:The Major Incident Manager will manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations.The Major Incident Manager will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit.Other responsibilities:

• Oversee and assess performance of the Major Incident Management process in line with Incident Management process per SOW
• The Major Incident Manager will own the process governance and adherence - call out and educate/re-educate on process non- adherence.
• Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations
• When required act as a point of contact for all Major Incidents.
• If required represents the first stage of escalation for Major Incidents.
• If required responsible for planning and coordinating all the activities required to perform, monitor, and report on the process during a live incident.
• The Major Incident Manager will ensure the closure of all resolved and end-user confirmed Incident records
• Ensure traction and report daily on the progress of Problem Reports
• Provide guidance to the various support teams with regards to the incident process.
• Determines if an incident needs to be escalated according to priority and severity of the issue.
• Feed into the monthly Service Reviews, including full summaries of all Major Incidents for the respective months
• Meet monthly with Service Managers to discuss process shortfall, improvements/new initiatives.
• Ability to coordinate and chair Major Incident war rooms during a live incident, must be able to take active lead in driving restoration of service.
• Good communication skills, verbal and written. Ability to communicate technical updates to non- technical stakeholders.
• Deep analysis into Incidents, root causes, weaknesses, corrective actions etc.

What experience do you need

• At least 5 to 7 Years experience in an ITIL based organization specifically within an Operational
• ITILv3 Foundation Certificate or higher
• Higher Education Degree in IT/Business
• Passion for excellence and delivery
• Proficiency on Microsoft Office products, including Word, PowerPoint and Excel.
• Exceptional communication skills, both verbal and written, with the ability to convey technical updates to non-technical stakeholders.

Apply today for immediate consideration. Our renowned client is known for their swift decision-making and turnaround, and successful candidates can expect to hear back within 48 hours.Join a team that values your skills and offers a dynamic environment for you to excel.Your rewarding career awaits—apply now!

Keyskills :
InfrastructureITILMajor Incident Management