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Locality Officer

Service Care Solutions - Housing
Job LocationBristol
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Locality OfficerBristol, UKTemporary Full TimeWe are seeking a dedicated and skilled Locality Officer to join our team in Bristol on a full-time temporary ongoing basis, with an initial contract of 3 months. The Locality Officer will be responsible for delivering a professional and high-quality mixed tenureservice to customers across your locality. The Locality Officer will be an integral part of keeping neighbourhoods safe, resolving housing management issues, contractual breaches, and Anti-Social Behaviour issues within the community. Please note this rolerequires a full UK Driving Licence and access to your own vehicle.Requirements

  • Previous experience working in a similar role, delivering tenure blind landlord services with locality teams
  • Previous experience in a customer focused role, and evidence of excellent customer service
  • Knowledge of tenancy, lease and neighbourhood approaches to maintain and improve outcomes for customers
  • Knowledge of housing and tenancy legislation, policies, and procedures
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Proficient computer skills, including experience with relevant software applications and databases
  • Experience of meeting deadlines and working effectively in a complex and dynamic environment
Role Expectations
  • Deliver operational elements of a tenure blind service across your locality, focusing on tenancy, lease, and neighbourhood management
  • Maintain high data quality in our customer systems. Ensure suitable contract arrangements are in place in regards to all compliance elements
  • Work alongside key partners within the locality to provide a proactive service to customers. Develop strong working relationships with external partners
  • Assess customers suggestions, in order to make social and physical improvements within the neighbourhood
  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
  • Attend Meetings: Participate in team meetings, case conferences, and relevant training sessions to stay updated on changes in tenancy legislation, policies, and procedures where necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to

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